Jenena Eres

Eres, Jenena D. Blk 11 Lot 6 JE FAMA Compound Lower Tibagan Gen. T. de Leon Valenzuela City Contact no.:- E-mail Address:- EMPLOYMENT HISTORY: ➢ ADVISOR II, TECHNICAL SUPPORT (Intuit Quickbooks) Concentrix (formerly Convergys) August 2017 - March 2020 Job Description: ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Assist external/internal users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems Troubleshoot basic to complex customer issues that are technical in nature, including hardware, software, networking, or other designated client products Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed Solve problems that are generally unstructured and require extensive use of conceptual thinking skills Serve as a resource to other support personnel Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Clarify customer requirements, probe for understanding Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Log all incoming calls and accurately complete case notes in the call tracking database Assist customers in basic accounting such as bank reconciliation, accounts receivable, accounts payable, and job costing Helping customers generate financial reports based on the information that they need Assist the customer in installation and other technical issues of the financial software. Assist the customer in setting up bank feeds and conferencing the call to Financial Institutions if needed. Handle customer service concerns such as Billing Inquiry and Account Management. ➢ PROCESS EXECUTIVE - VOICE Cognizant Technology Solutions, Inc. December 2016 - May 2017 Job Description: ▪ ▪ ▪ Call the shareholders to gather their votes about the upcoming meeting. Discuss the agenda of the meeting Provide options on how they can vote and the deadline. ➢ PART-TIME ENCODER/RECEPTIONIST/ACCOUNTING ASSISTANT Recruitment Center Philippines August 2014 – February 2015 Job Description: ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Answer inquiry calls off the applicants Assist walk-in applicants and guide them in answering the application form. Call potential applicants for desired position Collect data of applicants from Jobstreet and workabroad.ph Create CV/Resumes based on the template sent by the client Encode information of the applicants to the database Create check vouchers and keeping records of petty cash thru Microsoft Excel Encode tax information of the expenses in Tax Software. Process payments for government taxes such as SSS, Pag-Ibig and Philhealth EDUCATIONAL ATTAINMENT: 2013 – 2017 Polytechnic University of the Philippines Bachelor in Banking and Finance Skills: ● ● ● ● ● Familiar with Microsoft Office Applications (Word, Excel, Powerpoint) Good communication skills (English, Tagalog: oral and written) Advanced knowledge in using Quickbooks Desktop and Quickbooks Online Knowledgable in accounting processes, such as Accounts Receivable and Accounts Payable. WPM rate of 45 with 95% accuracy PERSONAL INFO: Birthdate: Birthplace: Marital Status: Religion: February 16, 1996 Valenzuela City, NCR Single Iglesia ni Cristo Character reference will be given upon request. Thank you. Jenena D. Eres Applicant