Jenelyn Vergano

JENELYN DELA CRUZ VERGAÑO Sta Lucia, Pasig City, Metro Manila SUMMARY A detail-oriented and highly organized professional with over 7 years of corporate experience, now transitioning into freelancing. Adept at managing diverse projects, meeting deadlines, and exceeding client expectations with a strong background in administrative management, customer service, project management, time management, email management, and computer proficiency. WORK EXPERIENCES INTERNSHIP-TEAM LEADER ACCOUNTING ACE | Manila | March 2025  Developed and implemented strategic plans while driving change management to improve efficiency and growth.  Led and mentored teams, fostering collaboration, accountability, and professional development.  Applied strong decision-making, problem-solving, and conflict resolution to ensure smooth operations.  Communicated effectively with stakeholders, providing clarity, transparency, and support.  Managed financial processes including A/R, A/P, invoices, purchase orders, and bank reconciliations.  Prepared journal entries, balance sheet assessments, and management reports to support accurate financial oversight.  Monitored performance metrics to track progress, ensure compliance, and support data-driven decisions. MATH CONSULTANTS OUTLIER.AI | Oakland, CA| October 2024 – May 2025  Evaluating the accuracy and applicability of domain-specific content generated by AI models  Crafting and answering questions related to Mathematics  Evaluating and ranking domain-specific responses generated by AI models INTERNSHIP-TEAM LEADER DIGITAL BYTES FINANCIAL SERVICES | Munich, Germany | October 2024 – November 2024  Led and mentored teams by assigning tasks, fostering collaboration, and ensuring confidentiality.  Developed and executed strategic plans while driving change management initiatives.  Managed financial processes including invoicing, A/R, A/P, vendor payments, and expense tracking.  Entered and reconciled financial transactions, ensuring accuracy and resolving discrepancies.  Prepared journal entries, balance sheet assessments, and management reports for decision-making.  Maintained organized financial records and supported internal/external audits.  Communicated effectively with stakeholders to ensure transparency and smooth operations. BRANCH AMBASSADOR UNIONBANK OF THE PHILIPPINES | Metro Manila, Philippines | April 2021 – October 2024  Oversaw daily branch operations, including account opening, cash management, and service delivery.  Promoted and ensured utilization of digital banking channels, self-service machines, and online platforms.  Monitored branch performance in digital conversion, cross-selling, and service quality.  Ensured compliance with AMLA requirements, internal policies, and regulatory standards.  Supervised and supported staff, performing first-level management and issue escalation.  Approved financial transactions and documents within delegated authority. ACCOUNT EXECUTIVE UNIVERSAL STOREFRONT SERVICES CORP. | Quezon City, Philippines | March 2018 – July 2019  Handled inquiries from startup businesses, proprietors, and corporate accounts, presenting Pay1st and partner services.  Closed negotiations and developed new Pay1st Merchants, ensuring growth in service adoption.  Provided operational support, monitored merchant balances, and ensured timely settlement.  Communicated service improvements, policy updates, and technical changes to merchants.  Addressed and resolved merchant complaints and grievances to maintain strong client relationships. EDUCATION  BACHELOR IN BUSINESS ADMINISTRATION MAJOR IN HUMAN RESOURCE UNIVERSITY OF RIZAL SYSTEM | 2017 ELIGIBILITY | ACHIEVEMENTS  LEADERSHIP CERIFICATE QuickBooks Online Accounting | March 2025  LEADERSHIP CERIFICATE Xero Accounting | October 21, 2024  CERTIFIED XERO ADVISOR Xero Accounting | October 21, 2024  CERTIFIED XERO PAYROLL Xero Accounting | October 21, 2024  QUICKBOOKS ONLINE ACCOUNTANT CERTIFIED Intuit QuickBooks | October 17, 2024  CERTIFIED PROFESSIONAL BOOKKEEPER TESDA | December 2, 2014 TRAININGS AND SEMINARS ATTENDED          Medical Virtual Assistant Technical Skills | Remote | May 31, 2025 Virtual Quickbooks Online Bookkeeping | Remote | March 2025 Australian Bookkeeping using XERO Online Cloud Software | Remote | October – November 2024 Facebook Ads Management | Remote | November 2024 Managing GoHighLevel | Remote | October 2024 Quickbooks In Depth Training | Remote | October 2024 Shopify Freelancing | Remote | November 2024 Social Media Management | November 2024 WordPress Freelancing | November 2024 SKILLS        Experienced in bookkeeping and administrative support, ensuring accuracy and efficiency in financial and office tasks. Advanced proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook). Strong organizational and time management skills, capable of handling multiple priorities effectively. Excellent communication, customer service, and interpersonal abilities. Adaptable, well-disciplined, and goal-oriented professional with a proactive work ethic. Self-motivated, able to work independently or collaboratively within a team. Creative and knowledgeable in graphic design tools with experience using Go High Level builder. REFERENCES ARE AVAILABLE UPON REQUEST