JENELYN CHUA
VIRTUAL ASSISTANT& CUSTOMER SERVICE
MY EXPERIENCE
Virtual Assistant
January 2021-March 2023
Drafting emails from target Instagram accounts and sending canned emails
Online Research and data scraping
Launching FB ads campaign
Lead generation through cold emailing, website, Instagram, and FB messaging
Slack and File management
Expertise in Microsoft Office and Google Apps
Managing Facebook group and page
MY BACKGROUND
Jhen is spontaneous opportunity-grabber
individual whose main goal is to always
deliver her best service to any clients she's
working with. She had been in multiple
administrative task from Customer Service
and Data Analyst, Web research, Data
Scraping, Reports and presentation
accomplishment using Microsoft Office and
Google works, Lead generation, Appointment
Setting, FB ADS management, Sending
Canned emails, Drafting emails from target
Instagram account and User Acceptance
testing/mobile application testing.
VIRTUAL ASSISTANT &
CUSTOMER SERVICE
SKILLS
- Extensive knowledge in Customer Service
- Microsoft Office Programs
- Google works
- Research, data collection and data processing
- Data entry and slide presentation
-Email/calendar management and Lead
generation
Launching FB ads campaign
Online Research and data scraping
MY CONTACT DETAILS
Blk 10 Lot 5 GPL 2 Malagasang II-B Imus Cavite-https://www.linkedin.com/in/jenelyn-chua-/
Mobile No.:-
Skype ID: live:.cid.200c743b009838a
Customer Service and Data Analyst
CARD Bank Inc.| March 2014 - March 2021
Assisting clients with their issues and concerns. Tracking of concerns received,
asking feedbacks from clients, established reports, and presentations toward
staff and clients.
User acceptance testing for Mobile application and assisting users through
calls and chat/email support
Unit Manager
Card Bank Inc. | January 2010-March 2014
Staff and Branch management supervising staff performances and overall
operation of the branch. Conducting loan approval and client visit for
business assessment of clients. Accomplishing daily, weekly and monthly
reports submitted to the Area Manager. Handling thousand of clients and
monitoring their performances prior to loan approval.
Account Officer
Card Inc. | January 2006-January 2010
Loan assessment handling hundred of clients to be monitor for the basis of
loan recommendation. Accomplishment of reports to be submitted to
immediate supervisor. Conducting client visit and conducting 3-4 center
meetings daily,
MY EDUCATION
Graduated as dean's lister |-
Completed a Bachelor degree in Computer Science with a Major in Computer
Science
- Wrote a thesis on the registration system using JAVA and Visual Basic
programming language
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