Jenelle Stolwijk

Jenelle Stolwijk- ~- SUMMARY OF QUALIFICATIONS                  Over 11 years’ experience in administration for various companies Strong understanding of operating systems, relevant hardware or software Excellent problem-solving skills Focused on quality over quantity Well organized and detail oriented with the ability to rapidly learn new tasks Very good written and oral communication skills Extensive knowledge in Microsoft Word, Excel, PowerPoint, Outlook, Access, Publisher Proficient in online hour tracking software Self-starter, flexible, and responsive to changing customer needs Demonstrated high standards, strong work ethic, and quality performance Committed, responsible team player who takes initiative and can work independently Client focused with strong communication skills Friendly, dependable, and loyal professional Excellent organizational and time management skills Able to prepare a variety of business documents Excellent performance reviews available upon request Keyboarding 55+ wpm EMPLOYMENT EXPERIENCE Patient Qualification agent – Work from home March. 2019 – Current StudyKik  Answered phone promptly and courteously  Responding to telephone and email inquiries  Calendar management, scheduling call backs  Proofread, edit, research and prepared various documents and correspondence  Create study specific skills tests for other agents  Create PowerPoint training slides  Develop new procedures for the new portal  Review metrics and improve daily Virtual Office Administrator – Work from home May. 2016 – Sept. 2018 Good Earth Property Services Ltd  Answered phone promptly and courteously  Responding to telephone and email inquiries  Calendar management, scheduling meetings  Manage the flow of incoming and outgoing correspondence, contracts and invoices, ensuring that documents are recorded and managed according to policy and procedure  Booked customer appointments and collected all payments via online platform  Scheduled employees       Proofread, edit, research and prepared various documents and correspondence Completed all payroll duties for employees including tracking over time Liaised with clients Created all contracts and estimates Assemble data and prepare periodic and special reports Book travel for employees including accommodation and flights Office Administrator (Temporary Position) Dec. 2015 – April. 2016 Finch and Company Chartered Professional Accountants, Salmon Arm, BC  Promptly logged client data and put it in the queue  Printed financial statements, letters, and corporate tax returns  Scheduled meetings, ensuring that the materials are prepared  Maintained office supplies and consumables  Petty cash – responsible for reimbursing, recording and maintaining  Coordinated the office equipment and building maintenance  Processed payments and settled the POS machine at the end of each day or as often as is required and recorded all payments appropriately  Audited personal tax returns with clients for signing and tracking T1 accounts receivable  Picked up and delivered office mail and  Prepared and completed bank deposits  Maintained server back-ups  Maintenance of clients’ books with a high level of accuracy  Assisted clients with their bookkeeping  Created and maintained Facebook and Twitter accounts  Created brochures, business cards and various other documents as needed  Prepared T2 reports for Senior Manager Office Administrator Jul. 2014 – May 2015 Canadian Professional Counsellor’s Association, Vernon, BC  Answered phone promptly and courteously and forwarding calls or taking messages  Managed company website using Joomla, troubleshoot website issues and glitches  Coordinated large off-site annual conference for over 150 members including making hotel arrangements, travel plans, handling registrations, and hosting sessions  Processed incoming and outgoing shipments and deliveries  Processed certifications, renewals and exams  Ordered office supplies and maintained office equipment  Designed and created a variety of typical business documents Secretary I Jul. 2013– Jun. 2014 Okanagan College –Campus Planning & Facilities Management, Kelowna, BC     Coded invoices and Issued web requisitions Managed correspondence via radio, email, and phone Processed outgoing and picked up incoming mail Set-up service contracts and processed purchase orders and work orders          Organized external event bookings including large events (Wine and Dine, OC Conference, etc.) Issued parking passes and took payment for parking tickets Distributed room keys and processed returned keys Experienced with DSL Software Ordered keys and Salto materials Processed Salto and “hard key” assignments and returns Demonstrated solid understanding of Salto Software Handled all internal and external room bookings for KLO campus Worked from home via the online portal some days Office Administrator Sep. 2012 – Jul. 2013 First Aid Certified Training Systems Ltd., Vernon, BC  Took bookings, coordinated student registration, and scheduled courses and exams  Registered students in courses  Ensured proper equipment was set up for instructor  Corresponded with clients and instructors  Invoiced clients, collections on unpaid invoices  Liaised with employers, students and funding agencies  Responsible for stock (medical supplies, office supplies, text books etc.)  Dealt with customer complaints and disruptive students  Maintained and serviced office and training equipment  Issued all certificates and accurately prepared instructor files for classes  Maintained FACTS website  Entered student records and financial data Computer Access Program Manager (Internship) Salmon Arm Partners and Community Leadership Association      1st Year: Oct. 2008 -Mar. 2009 2nd Year: Dec. 2009 -Mar. 2010 Developed and maintained company website Advertised the CAP site (signs, posters and Internet ads) Demonstrated and taught basic computer skills Designed and created documents such as brochures, forms and ID cards Performed reception duties -answered phone, processed mail, scheduled appointments, and took messages EDUCATION Administrative Assistant Certificate Program Okanagan College Sep. 2010 –Jun. 2011  Graduated with an ‘A’ average in 18 courses including human relations, administrative procedures, website design, spreadsheets, databases, word processing, presentations, desktop publishing, letter and report writing, manual accounting, Simply accounting, payroll, and digital transcription. Occupational Level 3 First Aid Graduated Salmon Arm Senior Secondary 2010 Alberta Class 5 Drivers License References and Transcript available upon request