JENCEN ANN MARIE M. AGUILAR
Block 4 Lot 13 Sumatra St., Aryanna Residences, Camarin, Caloocan City
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OBJECTIVE
To apply for a position that would allow me to enhance my skills, knowledge, and abilities and to grow as an
individual, professionally and personally, that would give quality service to her clients as well as being an
effective and efficient employee of the company.
WORK EXPERIENCE
PAL Express
Customer Service Agent
March 2017 – June 2017
Ensures passengers and their baggage are checked in to their respective flights;
Handles passenger complaints due to unanticipated events: delayed flights, flight misconnection, denied
boarding, and flight cancellation.
PHILIPPINE AIRLINES – SkyLogistics Phils., Inc.
Customer Service Agent
October 2015 – March 2017
Ensures passengers and their baggage are checked in to their respective flights as well as verifying
documents such as passports, visas and the like;
Guarantee passengers are boarded accordingly, monitor and handle gate activities to ensure on time
performance;
Handles passenger complaints due to unanticipated events: delayed flights, flight misconnection, denied
boarding, and flight cancellation.
ASIANA AIRLINES
Practicum Trainee
Janunary – April 2015
SUMMARY OF QUALIFICATIONS
Good communication skills; able to communicate effectively in English in almost any situation; strong time
management skills; can work under pressure; strong leadership skills; works well in a team; quick learner;
reliable; advanced knowledge Sabre check-in system
EDUCATIONAL BACKGROUND
Bachelor of Science in Travel Management
University of Santo Tomas
June 2011 – May 2015
Best Tourism Research Paper Awardee, Tourism and Hospitality Research Colloquium 2014; Test of
English for International Communication (TOEIC), Certified Professional Proficiency in English; Sociocultural Affairs Team Head, College of Tourism and Hospitality Management Student Council A.Y. 2014 –
2015; Chairperson, Benevolent Individuals Bringing Better Outcome, a local political party at the College
of Tourism and Hospitality Management A.Y-; Event Secretariat, Meetings and Events
Management A.Y-; Member, Students Tourism Society A.Y-
St. Theresa’s School of Novaliches
Secondary School
PERSONAL INFORMATION
Date of Birth: 15 August 1995
Height: 165cm
Age: 22
Civil Status: Single
Weight: 68kg
Nationality: Filipino
SEMINARS AND CONVENTIONS ATTENDED
“Boarding Announcement”, Philippine Airlines Learning Center, Padre Faura St., Manila, 02 December 2015
“Customer Service Workshop”, Philippine Airlines Learning Center, Padre Faura St., Manila, 27 November &
01 December 2015
“Personality Development”, Philippine Airlines Learning Center, Padre Faura St., Manila, 26 November 2015
“Human Factor and Airside Safety Training,” Philippine Airlines Gate 1, Nichols Ave., Pasay City, 15 October
2015
“Basic PSS Check-in Function (Sabre),” Passenger Handling Operations Center, Ninoy Aquino International
Airport Terminal 2, Pasay City, 29 September – 05 October 2015
“Air Carrier Access Act (US Disability Act) Lecture,” Philippine Airlines Gate 1, Nichols Ave., Pasay City, 28
September 2015
“Dangerous Goods Awareness”, Philippine Airlines Gate 1, Nichols Ave., Pasay City, 28 September 2015
“Basic Airport Passenger Handling,” Philippine Airlines Gate 1, Nichols Ave., Pasay City, 21 – 26 September 2015
REFERENCES
MR. MERCADO MENDOZA
Customer Relations Officer, Passenger Services Division
Airport Services Department, SkyLogistics, Phils., Inc. (Philippine Airlines Ground Handler)
- /-MS. GISELLE BELAMIDE
Customer Service Officer, Passenger and Baggage Services
Airport Operations Department, Philippine Airlines
- /-ATTY. GEZZEZ GIEZI G. GRANADO, PH.D.
Assistant Director, Office for Admissions – University of Santo Tomas
- /-
