Jenard L. Javier

 Personal Information Address 1: Block 2 Lot 95 Camachile Subdivision, Pascam I, General Trias, Cavite Address 2: Block 42 Lot 4 Yakal Street Phase 3 Central Springville 2 Camella Homes, Molino 3, Bacoor, Cavite 4102 Contact #: - E-mail Address: ----Skype ID: jenard.javier Linkedin: https://www.linkedin.com/in/jenard-javier- Date of birth: December 27, 1982 Place of birth: Manila Height: 5’11 Weight: 185lbs. Hometown: Manila Father: Felizardo Javier Mother: Rosanna Javier Religion: Roman Catholic Citizenship: Filipino SSS #:- TIN #:- PhilHealth #:- MDF #:- Passport #: EB- Qualifications Certified Advanced Administrator in Salesforce.com (CRM) Experienced Trainer Experienced Virtual Assistant (Lead generation, data entry, data management, data mining, encoding, research, email handling and marketing, cold calls.) More than 7 years’ experience in all areas of client data support, including system troubleshooting and customer service. Extensive knowledge of industry hardware and software to meet client requirements and ability to work quickly using all available technical resources. Superior communication skills, including strong presentation and writing abilities. Advanced technical support skills. AB Philosophy Graduate Professional Experience Abavier Contrucstion Sevices – Managing Partner (October 22, 2017-Present) Having responsibility for day-to-day management of the business affairs. Identifying the firm's short-term strategies for realizing the long-term goals established by the Executive Committee and partners of the firm. Communicating and reaching decisions with the firm's Executive Committee on implementation of firm policies and objectives. Communicating, both internally and externally, the firm's determination to maintain the highest possible professional standards in performance of legal work while at the same time providing that legal work be performed in the context of lowest appropriate price for the client while maintaining a level of profitability to ensure the viability of the firm and its continued performance. KeepTruckin – Sales Development Representative - Home Based (August 8, 2017-June 29, 2018) San Francisco, California Inbound​ ​and​ ​outbound​ ​calling​ ​to​ ​qualify​ ​potential​ ​customers​ ​from​ ​database. ​Conducting​ ​quality​ ​audits​ ​for​ ​calls​ ​and​ ​process​ ​adherence. ​Learning​ ​and​ ​demonstrating​ ​a​ ​fundamental​ ​understanding​ ​of​ ​the​ ​Company​ ​technology​ ​–​ ​and clearly​ ​articulating​ ​capabilities​ ​and​ ​advantages​ ​to​ ​prospective​ ​customers. ​Accurately​ ​entering,​ ​updating,​ ​and​ ​maintaining​ ​daily​ ​activity​ ​and​ ​prospect​ ​information​ ​into Salesforce.com​ ​database,​ ​including​ ​comprehensive​ ​and​ ​up-to-date​ ​client​ ​information Providing​ ​continual​ ​input​ ​to​ ​the​ ​sales​ ​and​ ​marketing​ ​organizations​ ​in​ ​order​ ​to​ ​refine positioning​ ​and​ ​adapt​ ​to​ ​new​ ​market​ ​opportunities Warm and Cold calls and email handling. Questex Media Ltd. – Trainer/Database Manager/VA - Home Based (July 11, 2014–July-/F., Hing Fat Street, Causeway Bay, Hong Kong Liaise with managers to determine training needs and schedule training sessions Design effective training programs Individual training sessions etc. Support and mentor new employees Conduct evaluations to identify areas of improvement Monitor employee performance and response to training Research and lead generation specialist Data entry and data encoding in excel. Project management. Cold calls and email handling. Data mining. Research and email marketing. Microsoft excel, word, access 2013, google sheets, google docs and other related apps. Shifting Schedules APAC and US time zones. Saint Luke’s Medical Center – ICT Systems Trainer / Project Manager (April 26, 2014–July 9, 2014) Bonifacio, Global City / Quezon City Philippines Medication Management System/Healthcare System is customized software created for St. Luke’s Medical Center. Its main goal is to help the division reduce medication error rate, improve the efficiency of medication administration process and generate quality assurance and performance assessment reports regarding medication administration. Conducts computer training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks. Determines system utilization requirements; researching and testing systems. Designs computer training manuals by identifying and describing information needs; submitting initial versions for review; revising and editing final copy. Conducts training classes by presenting job-specific, company-specific, and generic software applications and personal computer classes. Ensures operation of hardware and software by completing preventive maintenance requirements; troubleshooting malfunctions and ticket creation. Maintains quality service by establishing and enforcing organization standards. Evaluates training by evaluating effectiveness of training to specific job applications in healthcare industry. Maintains technical knowledge by attending educational workshops; reviewing publications. Medication Management System developed by St. Luke’s Medical Center. Photoshop and Video editing apps Microsoft Office Apps HCL Technologies / Salesforce.com - Senior System Administrator (April 9, 2013–April 16, 2014) McKinley Hill, Taguig City, Philippines Salesforce.com is the global leader in customer relationship management (CRM) software. Pioneered the shift to cloud computing, and today delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate–and become customer companies. The fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes and one of Fortune’s 100 Best Companies to work for. Support new and existing SalesForce user base with questions and issues in Sales Cloud and Service Cloud. Work with internal customers to gather requirements and implement configuration changes including definition of workflow and approval processes and custom object implementation. Document system configuration and administrative processes. Keep abreast of SalesForce releases, features and best practices. Certified SalesForce.com (CRM) system administrator Salesforce App Exchange Salesforce Builder Salesforce Sandbox Shifting Schedules APAC, EMEA, and US time zones. TeleTech / HP KV Tech Support (July 4, 2008-September 4, 2009) Bacoor, Cavite, Philippines Hardware and Software Experience and Training Routers WLAN/LAN Switches Repeaters Hubs Servers Gateways Firewalls Windows 9X/XP/NT Windows XP/Vista Systems HP Pavilion / Compaq Presario / TX / HDX Notebook Series Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Customer Relation Management Tool Avaya systems Shifting Schedules US and EMEA time zones APAC Customer Services (December 4, 2006-March 2, 2007) Alabang, Muntinlupa, Philippines Customer Care business process outsourcing (BPO) services and solutions including sales, customer care, technical support, and back-office services. Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Graveyard schedule TAPI - HSBC Telemarketer Agent (April 2005-June 2005) Makati City, Philippines Credit card account Lead generation Connect Asia Telemarketing Agency of Standard Chartered Telemarketer Agent (June 2004-September 2004) Caloocan City, Philippines Handling service support. Calling clients and lead generation. Upselling Education and Training De La Salle University-Dasmarinas – AB Philosophy -) De La Salle University positions itself as a leader in molding human resources who serve the church and the nation. It is a Catholic coeducational institution founded in 1911 by the Brothers of the Christian Schools. The University is a hub for higher education training renowned for its academic excellence, prolific and relevant research, and involved community service. PRO, College of Liberal Arts President, Philosophy Program Council Publico Art Director Affiliation Sinag Political Party, DLSU-D Publico, DLSU-D Woodridge College -) Woodridge College is a learning institution dedicated to the shaping of young minds towards academic excellence and solid Christian values and ethics. We, in the service of education, thank the Lord for giving us educators this great mission in life and a vocation – to serve and educate the youth. We have found our satisfaction, our life’s fulfillment in our profession of service to others. We have much to rejoice over – because this is the 28th year of the school’s existence and Woodridge College at 28 ensures the continuity of the tradition of excellence, commitment and exceptional concern to set the standard in training and maximum development of the studentry. We are challenged to focus more on the student’s leap, the transition, the journey to a better life and for the students to build a better future. In Woodridge College, the importance of the call of the Apostolate of Teaching is seen. The Woodridgean orientation is rooted along this line – oneness of mind and heart on the way to God. Varsity player, Team Captain – Basketball Guhit ng Palad, 1st Place winner (Luneta Park) 1997 Linggo ng Wika Inter School Painting Contest winner, 1st Place 1996, 1998 (Bacoor, Cavite) Montessori de Manila -) MDM offers an excellent introduction to the Montessori approach in educating children. The Montessori methodology, an internationally acclaimed curriculum which spans more than a century, was scientifically devised and tested by Maria Montessori – first Italian lady physician, educator, psychologist, humanitarian, and Nobel Prize nominee. The system satisfies your child’s needs during his most “sensitive periods”, critical periods when your child’s mind is at its most absorbent stage. Thus, fully equipped, the child’s transition to the next planes of development is smooth and unhampered. Character Reference: Melvin G. Diaz- Lara Jane D. Obin-