Jenalyn Dela Cruz

Jenalyn Dela Cruz RN. Green Forbes Subdivision Marilao Bulacan- /- Summary Dynamic, versatile, resourceful and dedicated professional with valuable customer support and problem resolution expertise, especially in the wellcare industry. Key Competencies Dedicated Customer Service Representative Supervisor Ability to quickly acquire knowledge or processes for client’s product or service. Highly developed organizational skills. Accustomed to maintaining high productivity level with heavy workloads and even under pressure. Team Management and Supervision Adept at recruiting new team members and training them to be part of the system. Ability to organize and governed various team management activities successfully. Expert in conducting monthly performance review and annual appraisal Able to motivate the team to ensure productivity and quality in the highest performance level Ability to developed future great leaders through successful team training. Excellent Client Service Adept interacting with client on a regular basis to ensure smooth operations Ability to meet all deliverable and maintain above goal performance Experience The Results Companies (August 2011 – May 2017) Senior Supervisor for health insurance account Directed 20 agents in daily activity ensuring optimum staff performance. Was able to handle provider and member line of business Worked directly with client to improve process and tools Was assigned to be the POC for business enhancement AWARDS and RECOGNITION: Top Supervisor for year 2014 and 2015 Top Supervisor monthly Top team for CSAT Top team for quarter 2 and 3 for the year 2016 Education Batch 2011, Bachelor of Science in Nursing, Chinese General Hospital College of Nursing Nursing Board Passer Character Reference Jeremei Litao - The Results Companies Coach/Mentor- Remel Mananita - The Results Companies Operation Manager- Rochelle Ronato - The Results Companies Customer Service Representative-