Jenalyn David

JENALYN DAVID Address ·Mexico Pampanga Philippines Phone: - Email- To seek for a competitive and challenging environment where I can serve an organization and establish an enjoyable career for myself that will give me more knowledge that I can use for the future that will nurture my skills. EXPERIENCE MARCH 2023-MAY 2023 APPOINTMENT SETTER, FREELANCE VA Spoke with customers on phone to schedule, remind and follow up on appointments. Updated reports and daily logs for management use and permanent files. AUGUST 2020 – MARCH 2023 CUSTOMER SERVICE REPRESENTATIVE IV, MAJOREL/MICROSOFT STORE Assisted customers with product-related questions, feedback and complaints. Performed well at quality assurance evaluations by continuously actioning performance Feedback to drive personal improvement. Addressed customers service enquires quickly and accurately NOVEMBER 2019 – AUGUST 2020 CUSTOMER SERVICE REPRESENTATIVE, IQOR/METROBYT-MOBILE Monitored customers surveys and feedback to developed corrective action for service-related issues. Oversaw customers account inquiries, accurately providing information to resolved service complaints and guarantee customer satisfaction. Input customer information, call notes and personal data onto internal data base. JULY 2018 – NOVEMBER 2019 SALES ADVISOR II, CONCENTRIX/AT&T Communicated with customers to determine needs, provide recommendations and Upsell services Performed well in fast-paced environments with busy workload and tight deadlines. Met or surpassed personal and organizational targets EDUCATION AUGUST 2020 BS IN INFORMATION TECHNOLOGY, AMA COMPUTER COLLEGES JULY 2010 BACHELOR OF SECONDARY EDUCATION, GUAGUA PAMPANGA SKILLS • • • • • Warm and cold calling. Good work ethic Self-Driven Problem- Solving Multi-tasking SUMMARY Friendly and efficient customer service team member devoted to maximizing customer satisfaction with Exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. 2