Jenah Paula Salvador

JENAH PAULA MARARAC-SALVADOR 1139-1 Concepcion St. Concepcion Compound Brgy Pag-asa, Binangonan, Rizal Mobile #- Email address:- OBJECTIVE To secure a promising position that offers both a challenge and a good opportunity for growth. WORK EXPERIENCE IBM BUSINESS SERVICES, INC. Eastwood City Cyberpark, Bagumbayan Quezon City ANZ PRE-LEGAL ANALYST Date of Employment: February 2017 – Present Job Responsibilities: • Receiving and Analyzing Pre-Legal cases (delinquent and distressed cases transferred from AR Collection to Pre-Legal) • Case option recommendation • Action plans and follow-up • Support to Legal or Suspense Handling groups for litigation preparation • Communicating relevant Bankruptcy/Insolvency situations (receivership and liquidation in CARS) • Updating the AR database with Bad Debt data (incl. Legal & Outside Agency status before the move to Suspense occurred). • Generation of appropriate accounting transactions for such situations. • Raising Adjustments (as per the Common Adjustment Matrix) ANZ ACCOUNTS RECEIVABLE SPECIALIST Date of Employment: February 2017 – Present Job Responsibilities: • Updating the AR database with Customer information • Collection of accounts receivable for IBM mainline and IGF customers (where IGF AR is routed to CARS and or LMS) • Forecasting expected cash collect • Arrears Letter production and management • Production of Customer Statements of Account and Customer Account reconciliations on request • Dispute Initiation • Late Payment Fees control and production • Delinquent Account identification and management • Distressed Account identification and management • Interfacing with Consolidated Statement Facility in applicable countries Ÿ Raising Adjustments (as per the Common Adjustment Matrix) IBM BUSINESS SERVICES, INC. Eastwood City Cyberpark, Bagumbayan Quezon City STS NA BID MANAGER Date of Employment: July 2013 – January 2017 Job Responsibilities: • Manages Bid Teams on engagements across all IBM brands and LoBs in developing and delivering high quality and responsive proposals, solutions, and contracts. • Provides leadership, essential knowledge, support, and teaming to help Sellers and OOs through the bid and proposal management process, using Value Driven Proposal (VDP) techniques and knowledge of IBM and its organization and resources. • Develops and manages a Bid Project Plan for Solution Design activities and/or for proposal preparation activities, uses appropriate collaborative or business tools and templates, and coordinates IBM resources to produce deliverables according to customer expectations, within time critical schedules. • Assists and advises the OO on engagement in terms of bid and project management, rules and processes, and desired outcomes. • Ensures compliance with all relevant aspects of Solution Design according to business controls guidance, using IBM tools and methodologies, maintaining auditable control of evidences for the services and tasks requested to deliver against, including any iteration. • Ensures hand-off of final proposal documents to ICAP specialists and/or proposal writers to enable creation of re-usable content. • Collaborates with business and technical SMEs to develop customer-focused value propositions. • Coordinates with IBM and non-IBM resources, aligned functions, brand sales, and technical resources to perform Solution Design, starting at the opportunity selection or receipt of a customer Request For Proposal (RFP) or Request For Information (RFI) to contract signing. • Understands customer's requirements, leads, and facilitates integration of proposal inserts, ensures that proposal documentation is fully compliant with customer specifications and requirements. • Facilitates and/or creates pricing requirement dependant on the brand process or request required to deliver, has the necessary pricing skills and/or delegations to deliver or collate pricing approvals and ensure with the OO that a valid price is stated within the final customer deliverable. • Applies team organization, negotiation, and project management skills to multinational and multicultural Bid Teams. • Assists the business partner in locating IBM resources to respond to the customer or deal. This can include channel representatives, technical support, brand support, or how to request special bid pricing. • Ensures high quality support in timing and content, by creating awareness for time sensitive milestones and partner deadlines. • Consults with all parties involved in issue resolution by employing effective communication and judgment based on knowledge of channel, aligned function in question, and perspective of all involved. • Manages and tracks bid budget expenditures. • Maintains a Bid Repository IBM DAKSH BUSINESS PROCESS SERVICES, INC. Hanston Square, Ortigas Centre, Pasig City STS PROPOSAL MANAGER Date of Employment: June 2012 – June 2013 Job Responsibilities: • Creates and formats the response template (e.g., RFx, SOW, unsolicited proposal) utilizing Value Driven Proposal (VDP) design template, complying with all client requirements. • Collects proposal inputs from bid team members. • Ensures response compilation and edits are accurately incorporated into the draft and final document. • Creates and manages IBM Connections teamroom. • Uploads final proposal to online tool if required. • Coordinates final printing and binding with Print Support Specialist or Third Party Vendor. COSMOTECH PHILIPPINES, INC. San Antonio Village, Makati City PRODUCT SPECIALIST Date of Employment: March 2010 - February 2012 Job Responsibilities: • Responsible for promoting and enhancing the products of the organization. • Responsibilities include studying the market trends, understanding the client's needs, delivering products that meet their expectations, and designing strategies that would help in stabilizing the product in the market, and making sure that it generates maximum profit for the organization. • Coordinates with various departments like production, marketing, sales, finance, etc., and is completely involved in the entire life cycle of the product, right from its inception to completion. • Make sure that the present clients remain intact and design strategies to market the new and existing products, and thereby attract and add new clients. • Make every possible effort to resolve the issues of the product and find out ways to enhance its strengths so as to achieve maximum revenue for the organization. • Keep updated about the latest developments related to the product and keep abreast with the competitors' products and their strategies. COSMOTECH PHILIPPINES, INC. San Antonio Village, Makati City CUSTOMER & TECHNICAL SERVICE LEAD Date of Employment: February 2009 – February 2010 Job Responsibilities: • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. SUNLEY, INC. Legaspi Village, Makati City ACCOUNT MANAGER Date of Employment: February 2008 – February 2010 Job Responsibilities: • Responsible for the management of sales, and relationships with particular customers. • Maintains the company's existing relationships with a client or group of clients, so that they will continue using the company for business. • Operate as the lead point of contact for any and all matters specific to your customers. • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors. • Ensure the timely and successful delivery of our solutions according to customer needs and objectives. • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. • Forecast and track key account metrics. • Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment. EDUCATION TERTIARY PAMANTASAN NG LUNGSOD NG MAYNILA Intramuros, Manila Bachelor of Science in Electronics Engineering 2002 - 2007 Date of Graduation: March 2007 Licensed Electronics Engineer SECONDARY ADAMSON UNIVERSITY Ermita, Manila 1998 - 2002 PRIMARY MALATE CATHOLIC SCHOOL Malate, Manila 1992 - 1998 KEY SKILLS AND INTERESTS • Proficient in MS Office Applications (Word, Excel, PowerPoint) • Project Management, Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Negotiation, and Presentation Skills, Resolving Conflict, Analyzing Information , Multi-tasking, Time Management • Can work in a teaming environment and can interface well with other PERSONAL INFO Civil Status: Birthday: Birthplace: Citizenship: Religion: Married July 26, 1986 Pasay City Filipino Roman Catholic I hereby certify that the information stated above is true and correct to the best of my belief and knowledge. Applicant’s Signature