Jen Canaveral

JENNIFER MAE M. CANAVERAL CONTACT PROFESSIONAL EXPERIENCE - CUSTOMER REPRESENTATIVE / SUPPORT SPECIALIST Philippines SKILLS Proficient in English Language both Written and Oral MS – Word, Excel, Powerpoint, Teams, Outlook Google – Drive, Gmail, Docs, Sheets, Meet Ticketing Tools – Trello, Citrix, Jira, Service Now, High Level Canva, Capcut Slack, Monday.com, Skype Stock Market and Investments EDUCATION DE LA SALLE UNIVERSITY – DASMARINAS Cavite, Dasmarinas Bachelor of Science in Business Administration Major in Management Accounting (Oct 2011) LICENSES AND CERTIFICATIONS Workday Financials Certified (Mar 2021) Civil Service Eligibility – Professional (Oct 2011) General Virtual Assistant Training (Jan 2023) INDUSTRY EXPERIENCE Treasury Operations Money Market, Forex, Government Securities Reconciliations Cash and Position STRENGTHS (GALLUP) Learner, Achiever, Individualization Restoration Athletica / The Edge, USA / Mar 2023 – June 2023  Respond to Customer Inquiries using High level in less than 5 minutes and ensure all follow up items are cleared at the end of the shift.  Respond to Emails of our 2 Sales Lead within 45 minutes  Submit mock up request from client via Google form and through Trello  Monitor clients ongoing request and receive feedback with issues that require a solution.  Closely watch all of the team's Trello cards on the sublimation and sales master boards to make sure all of them are moving forward correctly, including absolute date orders. GLOBAL DELIVERY CENTER CONSULTANT – Working Remote Collaborative Solutions, Quezon City / Feb 2022 – Feb 2023  Workday Financial consultant handling 7 accounts with knowledge of design, configuration, testing, and implementation.  Guide the customer through facilitated design sessions and configuration decisions based on best practices and an understanding of the customer’s unique business requirements at all stages of the project.  Recommend the best solution based on the client’s requirements, budget, and timeframe; with the flexibility to adapt the scope as additional needs are identified.  Perform multiple tasks under limited direction, while regularly keeping the client, your project team and your Engagement Manager abreast of changes or progress related to the project. TEAM LEAD – Working Remote Accenture Philippines, Makati City / May 2018 – Feb 2022 Workday  Financial Record to Report Certified.  Currently doing and end to end tenant build for a financial institution.  Configuration done includes the following workbooks: Financial Accounting and FDM, Customer Accounts, Banking, Expenses, Supplier Accounts, Tax, Business Assets  Knowledgeable in loading factory default data via iLoad  Able to configure Business Processes and Security Group. Managerial • Responsible for the onsite operational efficiency of the migrated KEY ACCOMPLISHMENTS  Submitted and implemented Projects for Process Improvement: HSBC 3 projects with a total of 1 FTE save, Accenture, 5 projects with a total of 2 FTE saves.  Encourage and assist Direct Reports in formulating ideas for streamlining and guiding them in execution and approval by management  Ensures smooth Knowledge Transfer of Offshored Process from Singapore to Local Operations and secure Business as Usual Status   Submitted and Implemented new Business Process Workflow to our Client to execute Work from Home arrangement during Pandemic – From Paper-based to Online Processing Responsible for the Training of FTEs that will take the Workday Financial Certification for Technology Operations  Sub Lead for Financial Center of Practice in Accenture Philippines, responsible for handling Bootcamp sessions prior to Workday certification and creating solution that can be identified as asset for Accenture Philippines Process Lead • Oversees and approves Settlement of Inter Bank and Inter Office transactions for Money Market Process for Singapore Operations of our Client  Ensures smooth operation of other process: Forex and Nostro Reconciliation by providing assistance if needed. ASSISTANT MANAGER – FUND OF FUNDS RECONCILIATION HSBC Data Processing Philippines, Muntinlupa, Alabang Aug 2014 – May 2018 Primarily responsible for the Position Reconciliation of Fund of Funds Process for Dublin, Luxembourg and Hong Kong.  Review overall completion of Matched and Unmatched positions to be reported to Business Owners  Preparation of Monthly KPI Report and Cost to Service to be discussed with Onshore Partners.  Responsible for Leave Management and Staff allocation (12 FTEs) across 3 Jurisdictions.  Primary instructor for the Process’ New Joiners  Monitors Team’s Productivity via Online Time Capture system.  Reviews onboarding of New Clients and checking if it complies with Risk Assessment and Due Diligence  Ensures that reconciliation procedure is completed in accordance with CASS Regulatory requirements  Resolve escalated issues in Processing raised by the Team. ASSOCIATE – TREASURY OPERATIONS DOMESTIC China Banking Corporation, Makati City / Dec 2011 – July 2014 Assigned in the Domestic Operations, processing Philippine Governments Securities Products and Corporate Bonds. • Ensures all Government Securities for Settlement today are confirmed, with available inventory for transfer. • Identify mode of settlement for each transaction. • Monitors all settlement for fixed income transactions and ensure processing of payment and transfer of securities to Counterparties. • Accounts for all transaction for the day. Front Office deal done should be equal to PDTC’s system. • Prepare Daily Reports for management showing the credit bank line for transacted Counterparties.