Jen Camille Valenzuela

Jen Camille valenzuela M E D I C A L V I R T U A L A S S I S T A N T PROFILE EDUCATION I am a qualified medical virtual assistant with 1 year and 5 SECONDARY SCHOOL months of experience as a Healthcare Associate. Team player with an eye for detail and able to multi-task. EXPERIENCE HEALTHCARE ASSOCIATE HealthyBOS 2023 - Present • Conducting outbound calls directly to the doctor’s office and gather required documents for continual authorization • Coordinating with prior authorization team to check needed time frame and documents for the renewal of patient’s medical equipment • Conducting outbound calls to patients and apply HIPAA for follow up appointments • Collating documents requires for the patient’s rental equipment. • Coordinating with doctor’s assistant/nurse to fax documents and create order requests through portals (Arm Central, Parachute, GoScript) depending on the doctor’s restrictions. • Analyzing and investigating if correct HCPC’s are included upon documentation. Saint Bridget College- AB COMMUNICATION Universityof Batangas- SKILLS • Outbound & Inbound Call • Appointment Scheduling • Healthcare Assistance • Email Management • Detail Oriented • Multi-tasking • Customer Support CUSTOMER SUPPORT ANALYST Outsourced Quality Assured Servies- Provides customer service and technical support via email using Fresh Desk. • Processing refunds, subscription modification and account modification • Creating JIRA tickets to track all system bugs and possible related CHARACTER REFERENCE: issues. • Handling Chargeback requests and updating data base • Processing customer account deletion, payment details and protects customer information • Gathering customers feedback and sending out surveys to track customer satisfaction. AVAILABLE UPON REQUEST