Jen Andres

Experienced CX Leader Training & QA Specialist CRM & KPI Fluent

With over a decade of experience across BPO and call centers, I deliver end-to-end training and quality assurance solutions that elevate team performance and customer experience. I’m actively seeking leadership or customer service roles where I can apply my proven skills in team management, CX strategy, and operational excellence.

Bonus skills: Basic HTML, CRM systems (Zendesk, Onsite, Amazon Seller Central), KPI tracking and analysis.