Jemuel Gatapia

Skill Set

• Windows server 2008, 2012, 2016

• Microsoft Active Directory, MS Exchange

• Office365

• Microsoft Office 2003 - 2016

• Microsoft Windows 7, 8 and 10

• Connectwise and ScreenConnect

• Remote Desktop

• VPN

• Citrix

• Hyper-V

• Datto backup

• MSP

JOB EXPERIENCES

1.

Freelancer

Job Title: Freelance Remote IT Helpdesk Support, Systems Administrator

Working Period: Jan 2017– Present

Work Description:

Job Description

• Office365 administration

• Modify/Add/Change/Delete Users mailbox, Shared Mailbox, Groups, Contacts

• Email Forwarding, Mailbox delegation, Calendar permission

• Systems Administration

• Modify/Add/Change/Delete Users in Active Directory and Exchange

• Email Forwarding, Mailbox delegation, Calendar permission

• Support and Troubleshooting Windows 7, 8, and 10

• Virus removal, BSOD, Network problems, Software install and removal, performance issues, boot problems etc.

•Printer Setup and troubleshooting

• Provides technical support: answering support queries via phone, email, Chat

• Support and Troubleshooting Remote Desktop, Citrix, VPN, Logmein