Jemmalyn B. Blanes
13-c kalayaan St. Ampid 1 San Mateo Rizal
Contact no : -
Email:-
Objective To build my career and to enhance my skills in the field of Technology Industry.
Education
Graduate of Bachelor of science in information technology
Institute of creative computer technology (ICCT)
Graduate of High school
Ampid National High School
Graduate of Elementary
Justice Vicente santiago elementary school
QUALIFICATIONS SUMMARY
•Excellent communication skill.
•Punctuality, predisposition, and teamwork.
• Technical skills and abilities to perform specific tasks.
• Excellent at time management
• Analysis of Big Data and Business Intelligence.
WORK EXPERIENCE
Technical support representative for Microsoft Operating system - Convergys
(January 2017– April 2018)
-Provide first level resolution
- Perform troubleshooting through chat and remote desktop
-Customer Service Experienced
-Incident resolution and recovery
IT SERVICE DESK -Bosch service solution
-Monitoring of pending tickets
-Manage Escalations
-Manage and Identify issues for level 1
-Routing of tickets to designated resolution team
-Customer Service Experienced
