Jemma Mauleon

WORK EXPERIENCE Customer Service Representative- SYKES ASIA INC -) Gives friendly and reliable assistance to customer who wants to book, cancel or extend a hotel room reservation over the phone. Contact hotel SYKES ASIA manager in order INC to resolve customer’s complaints about the room or services. Keep a detailed record of inquiries, comments and complaints. Got an award for being a consistent top agent of the account. Endorsed to a Quality Assurance position. JEMMA MAULEON Customer Service Representative- ALORICA -) San Jose del Monte City Bulacan, Philippines Answer incoming customer call regarding booking, cancelation or extension of car rental reservation. Handle and resolve customer complaints and billing issues. Resolve issues about overdue rentals. Handle supervisory call. Work with the management team to stay > 2010) updated on product knowledge. A consistent quality call passer. -- ABOUT ME EDUCATION Excellent in data entry service. I can type 40wpm. I have good communication skills. Ensures client satisfaction in all transaction. Ensures validity and confidentiality of client and customer's information. My time management skills are excellent and I'm organized, efficient and take pride in excelling at my work. I pay attention to all the details and like to be sure that everything is just right. I am always ready to learn new things and prove myself. I work with passion and integrity. If you will select me I will definitely prove myself and one day you will say I am an asset to your company. SYKES ASIA INC. Art Director - Company COLLEGE Name (2010University > Present) Rizal Technological Mandaluyong City, Philippines Graduate BSBA-Management- -Norwegian Missionary Alliance Scholar -Government Scholar -Working Student HIGH SCHOOL Bulacan Standard Academy San Jose del Monte Bulacan, Philippines vcccvcvc-