Jemma Gonzalez

Jemma Gonzalez SUMMARY Customer-focused professional with a strong background in SaaS and B2B environments. Experienced in managing complex client portfolios, leading onboarding and training programs, and driving product adoption and satisfaction. Adept at identifying growth opportunities, optimizing processes, and building trusted partnerships that enhance retention and long-term business value. EXPERIENCE Dayuse.com - Market Manager Paris 11/2024 - Current Acted as the dedicated partner success contact for 300+ hotel clients, proactively onboarding, training, and supporting partners to maximize adoption and satisfaction with Dayuse.com solutions Acted as the primary point of contact for partner hotels, analyzing their needs and collaborating cross-functionally to deliver customized solutions that maximized partner satisfaction and revenue TextMaster - International Account Executive Salesforce Account Growth & Retention Customer Onboarding & Training Customer Success Strategic Account Development Project Management Product Knowledge & Support Digital Marketing Negotiation & Contract Management HubSpot EDUCATION 05/2022 PARIS COLLEGE OF ARTS Master of Communication 08/2022 - 11/2024 Paris Managed a portfolio of B2B clients, ensuring seamless project delivery, addressing client feedback, and driving high retention through attentive support and solution-oriented communication. MemoryBlue - Account Development and Client Success SKILLS 02/2021 - 12/2021 Seattle Built and nurtured relationships with prospective clients, providing education, guidance, and follow-up to ensure a positive experience from first contact through qualified handoff. 05/2019 WASHINGTON STATE UNIVERSITY Mass Communication 06/2015 CLARK COLLEGE Interpersonal Communication Languages English: Native Language Mercedes Benz - Account Manager 08/2019 - 02/2021 Seattle Managed a portfolio of client accounts, building strong relationships with B2B and B2C customers, addressing needs proactively, and ensuring satisfaction and retention through consultative support and tailored solutions. French: Upper Intermediate (B2)