JEMIMAH SIMON
Abuja, Nigeria.
- --Virtual assistant || Customer Service || Appointment Schedule.
PROFESSIONAL SUMMARY
Diligent and adaptable virtual assistant/ customer support professional with a
strong commitment to delivering exceptional service and support. Eager to apply
strong communication, organizational and problem-solving skills to enhance the
overall customer experience.
Quick learner with a high driven approach to mastering new technologies and
tools.
Focusing on delivering top-notch client support and developing relationships to
ensure client loyalty and team/ organization growth.
RELEVANT SKILLS
Virtual Assistant/ Administrative Duties
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Good working knowledge of Communication and work space management tools:
Zoom, Loom, Hubspot, Slack, Calenderly, Trello, Electronic Medical Record
(EMR), Google Suite etc.
Strong verbal and written communication abilities to interact effectively with
clients and team members.
Ability to prioritize tasks, manage deadlines and optimize time allocation for
effective workflow management.
Skilled in managing and organizing schedules, appointments and meetings,
maintaining and updating calendars.
Gathering information from various sources, staying updated on relevant topics.
Maintaining a high level of discretion with sensitive information.
Customer Service
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Ability to attentively listen to customer concerns and understand their needs
before providing assistance or solutions.
Remaining calm and composed, especially in challenging situations. Resolving
issues with a patient and understanding approach.
Understanding and sharing the feelings of customers, acknowledging and
validating customer concerns.
Maintaining a positive and friendly demeanor, fostering positive customer
experience.
Following up with customers to ensure satisfaction.
Educating customers on using products or services effectively and rendering
additional information to enhance customer understanding.
Resolve customer issues promptly and efficiently.
WORK HISTORY
7/2022 till date Personal Assistant/Secretary
JANIN MULTI CLINICS LTD
10/2012-1/2015 Sales Representative
ESBEN SHOPPING MALL
EDUCATION
Higher National Diploma: Science Laboratory Technology
Nuhu Bamalli Polytechnic, Zaria, Kaduna State.
TRAINING AND CERTIFICATIONS
Digital Witch IT Support
● IT basics
● CRM/Workflow tools
Alison
● Customer Support Skills
Newlight Programming Hub
● Computer Basics
AWARD AND RECOGNITION
Award Recipient, National Youth Service Corps (NYSC) Member, Adamawa State, 2021.
