Jemimah Ogungbemi Olufunsho

Ogungbemi Jemima O. Nigeria Email Address Whatsapp Me LinkedIn Profile Upwork Profile Personal + Executive + Medical Virtual Assistant | Project manager | Customer Service Professional Summary A goal-oriented and dependable individual who is eager to learn, develop my skills, expand my knowledge and ready to unleash new potential. I am a person who is always ready to face up to challenges with a "can-do" attitude. I am also able to adapt to different cultures, working environments, and time zones extremely well. Proven ability to drive customer satisfaction, revenue growth, strategic partnerships, and achieve targets through effective cross-functional teamwork and long-term client relationships. Core Competence ● Project Management Skills: Ability to prioritize, manage multiple projects with varying timelines & stakeholders. ● Communication Skills: Proficient in English Language and communicates well in oral and written formats. ● Complex Problem-Solving Skills: Ability to identify complex problems and implement solutions. ● Team Player & Leadership Skills: Ability to lead a team, resolve conflict, organize, and establish rapport. ● Customer Feedback Analysis: Ability to collect, analyze, and implement customer feedback to improve internal processes and customer satisfaction. ● Customer Relationship Building: Proven ability to establish and maintain strong, long-term relationships with clients. ● Technical Proficiencies - Monday.com - Apollo.io - Trello - Microsoft Office Suite - Google Workspace ● Medical Virtual Assistance – Coding | Medical Billing | Remote Patient Scheduling| Medical Annotation Work History Virtual Administrative Assistant, March 2024 till date Royvins Freelance Academy– Lagos State ● Created and managed a content calendar, increasing content output by 30% and engagement by 20% ● Automated report generation, reducing time spent on reports by 40% and improving data accuracy ● Scheduled and coordinated virtual events, resulting in a 95% attendance rate and positive feedback from participants ● Integrated collaborative tools, enhancing team communication and project completion rates by 25% ● Developed customer outreach campaigns using email marketing tools, increasing client acquisition by 15% Medical Virtual Assistant, March 2024 till date Remote ● Managed patient bookings, appointments and Online consultation ● Answered patient calls and emails, addressing inquiries, and directing them to the appropriate resources ● Assisted with medical billing, coding, and insurance claims to ensure accurate billing and prompt payment. Customer Support Specialist, April 2022 to March 2024 Upwork– Remote ● Managed daily operations tasks such as updating files and sheets ● Handled supervisory calls and emails. ● Analyzed and managed daily inbound and outbound calls to assess inadequate customer service ● Submitted tickets for bugs and outages ● Created and set up accounts for new clients. ● Processed order requests and student portals via phone and email. Created booking reservations, managed business profiles on Tripadvisor ● Maintain high scores for Industry standard KPIs ● Constantly managed 30 calls per shift handling foreign clients. ● Maintained quality customer satisfaction survey and excellent customer service characteristics. ● Trained to do both complex and basic troubleshooting over the phone ● Pitched and closed sales with a smart understanding of the product Manage billing questions/payment extensions and service requests Skills ● Time Management, Microsoft Office, Flexible ● Adaptability, Project Management, Multitasking, Attention to details ● Resource and Customer Management Skill ● Clients Relations Skills, Business Management ● Quality Leadership, Collaboration, Creativity ● Effective Communication ● Analytical and Critical Thinking, Clerical Support ● Oral and Written Communication, Team Building ● Monday.com | Asana, Trello Skills, Power Automate, CRM ● Operations Management Skills, Emotional Intelligence ● Conflict Resolution, Requirement Gathering, Jira Accomplishment ● Praised for enhancing project onboarding experiences by creating comprehensive training materials, ensuring new clients quickly adapted to project management tools and workflows. ● Received a recognition award for outstanding performance from Freelance Academy, acknowledged for dedication to client success and quality service in remote support. Education Bachelor of Science in Nursing Degree Ladoke Akintola University of Technology Ogbomoso, Nigeria 2018 – 2022 Professional Certification and Training ● ALX – Virtual Assistant Course - 2024 ● Virtual Assistant Certification (E-lanz, 2024) ● Project Management Basics, (E -lanz, 2024) ● Professional Affiliations- Member, International Virtual Assistants Association (IVAA), 2023-Present