Jemimah Lumonya

Nakhauka Jemimah Lumonya Ntinda Kisaasi Road,Kampala Tel: - Email:- PROFILE Highly motivated administrative assistant with 5 years’ experience coordinating, planning and supporting daily operational and administrative functions. My key strengths include: • Computer literacy • Time management • Attention to detail • Strong team-work ability, adaptability, and excellent communication skills. • Using Microsoft Office Suite EDUCATION On-going Southeastern University Graduate Certificate in Business Administration - Uganda Christian University, Mukono Bachelor of Business Administration - Word of Life Africa Bible Institute (WOLABI) Higher Certificate in Biblical Studies (NCHE) Certificate in Biblical Studies (TRACS) Career History 1st February 2024 – 30th September 2025 Word of Life Fellowship Executive Assistant Tasks • Manage and schedule the Directors calendar for Uganda office and Africa Region • Manage the effectiveness and efficiency of all Administrative Assistants. • Screen and process incoming calls and mails. • To coordinate guest visits, local and international travels, itineraries. • To organize and coordinate venues for board meetings, management meetings and general staff meetings and other executive events. • To administer documentation in the Director’s office and maintain all important documents and reports across all departments. 1st September 2022 – 31st January 2024 • Service Administrator Mantrac Uganda Limited Tasks Utilize MANPRO to enable all workshop and field service jobs to be processed effectively and Service Engineers man hours booked effectively. • Manage Service Department Vehicles by ensuring Vehicles are administered in accordance to Service Procedures, assisting in open & close monthly jobs for each individual vehicle and assist in Booking of all fuel costs to the vehicles job. • Generate and analyze Work In Progress (WIP) reports and liaise with service manager and supervisors for effective execution. • Follow up on customer warranty to ensure that the customers get full benefit of their equipment. • To assist & compile for Uganda all KPI Results, using MANPRO System Reports. Assist Service Operations Manager / Service Cost Centre Manager in administration of critical projects and their respective Key Performance Indicators. E.g. Service Excellence Program. 1st April 2022 – Present National Content Officer Mantrac Uganda Limited Tasks • I analyze man hours for the employees on site and enter them into the reporting templates provided by TotalEnergies EP Uganda B.V and Mcdermott Uganda Limited. • I follow up on suppliers to ensure purchases are done locally. • I prepare monthly, quarterly and annual National Content reports and share them with TotalEnergies and Mcdermott for further analysis. • I follow up with the Training Manager and Human Resource department to ensure that our training and CSR commitments and CSR are adhered to. • I ensure that the National Content requirements are in line with the regulatory requirements. • I keep track of the national content plan and commitments in contracts under the contractor’s responsibility and monitor and report on achievements as required. Achievements • Successfully submitted 18 monthly reports and 6 quarterly to TotalEnergies and Mcdermott in 2022. • I designed a National Content plan for Mantrac Uganda as a subcontractor requirement for Mcdermott. 2018-August 2022 Product Support Coordinator Mantrac Uganda Limited, Parts & Service Department Achievements • In 2020, I conducted the first ever customer webinar on how to save money and time using the company’s online parts store portal. This has continuously grown our E-commerce sales. • In 2019 I achieved 100% of my online sales target. • In 2018 I achieved 95% of my target on on-boarding customers to the company’s equipment tracking and monitoring sites. This helped us have view of customers’ fleet as we monitored the health of their equipment and generated 20% of opportunities that were converted into sales. Tasks • I was responsible for creating accounts for new customers. • I handled customer service complaints and resolved them. • I followed up on shipments and inventory management of stock. • I Prepared customer service agreements and ensured efficient and effective execution. • I coordinated a team of four (4) salesmen and two (2) counter analysts to ensure proper business operations and customer needs are met. - Recruitment Officer Word of Life Africa Bible Institute Achievements • In 2016 I organized a Campus Day for prospective students that got us 30 students that academic year. As a department we achieved our target by 100%. Tasks • Tasked to recruit students • Updated prospective student database • Prepared department reports and minutes • Organized meetings with other organizations with the aim of marketing the institute • Tasked to handle the registration process on reporting day for the students. • Handled induction for new students. - Call Centre Personnel Records and Information Management (Previously known as K-Files Limited) Tasks • Handled EKYC forms on behalf of Airtel Uganda • Called Airtel customers to verify their biodata before SIM card activation • Did Data capture of Airtel customers biodata into excel • Counted SIM card registration forms. Additional Information • I have a certificate in Working as a Virtual Assistant from Alison.com • IT skills: use Microsoft Office and Salesforce daily to write documents, prepare presentations, store and manipulate data and produce financial reports. • I have knowledge in filing VAT and PAYE returns. • I have experience in preparing bid documents and ensuring that the right documents are submitted. • I have knowledge in using Ariba e-sourcing portal. • I enjoy reading so I ensure I read at least one book per month and encourage my peers to read.