Jemima Onogbo

JEMIMA ONOGBO ADMIN 1/3 Olufemi-Ojo Street, Ikeja City, Lagos State, Nigeria. Mobile: -- ASSISTANT WORK EXPERIENCE Lagos State Ministry of Information- Multichoice- Admin Assistant Responsible for the daily administrative support to the head of department and staff. Prepare documentation for policy implementation. Book meetings and travels through the coordination of calendars and schedules. Book meetings locations, catering and equipment including videoconferencing. Attend and contribute to team meeting and participate in general office duties, such as filing, mail, document organization, distribution and printing services. Weeklly, monthly and annual collation of departmental reports to measure growth and contribution to the ministerial goal. Take down minutes for meetings. Various assigned duties. Customer Service Representative Designed and implemented new policies and procedures, which were presented to the CEO and ultimately adopted. Seamlessly resolved customers complaints through outbound and inbound calls. Streamlined the preparation of monthly, quarterly, and annual productivity reports. Initiated follow-up calls to confirm resolved problems; aimed at sustaining customer loyalty. Constantly Identified, researched, and resolved customer issues using the computer system and a defined set of workflows. Organized customer information and account data for business planning and customer service purposes. Attracted potential customers by answering product and service questions; suggesting information about other products and services. Resolved product/service issues, troubleshot problems, and provided ongoing technical assistance to customers. EDUCATION University of Lagos, Nigeria Masters in Mass Communications 2022 University of Portharcourt, Nigeria Bachelor of Science in Communication Studies 2016 Federal Government College, Warri, Nigeria Highschool Certificate 2011 EXPERTISE Microsoft Office suite Hootsuite Calendly Google Workspace Shopify Adobe Illustrator Todoist Trello Asana Zoho CRM G-suite Slack Zendesk Ameyo