Jemima Erika L. Manigbas Collado

JEMIMA ERIKA L. MANIGBAS-COLLADO -- Six (6) years of experience in customer service, telesales, admin works, hospitality management skills and knowledge in the field of Hospitality Organization. Deliver duties to the fullest satisfaction of superiors and subordinates for the betterment of the company. Work Experience July 2015 – July 2020 LEC2-Customer Service / Admin Officer Vox Cinemas Theatre by Rhodes Majid Al Futtaim o o o o o o o o Cashier duties and handles VIP guests. Take food and drink orders and explains daily specials or promotions or any changes to the menu. Informs relevant departments such as dining room and kitchen personnel of the guests’ reservations and orders to ensure they receive fast and quality service. Organizing Events Works with the General Manager to disseminate information to the board as required. Handles compliance audit and other related clerical works. Process health insurance and visa renewal of employees. Make certain the staff members adhere to the strict policies and regulations. April 2020 - June 2020 Customer Service Representative – Online Account Carrefour, UAE o o o o Answer incoming calls and respond to customer’s emails. Sell products and place customer orders in the computer system. Process orders, forms and application. Document all call information according to SOP. Birth Date: 03 June 1990 Age: 30 years old Civil status: Married Nationality: Filipino Location: #4 Toyota St. Bagay Road, San Gabriel, Tuguegarao City, Cagayan Career Highlights 26 September 2019 Commended by the guest for Excellent Service in Vox Theatre by Rhodes, Mirdif City Centre, UAE December 2014 - February 2015 31 March 2016 Commended by the guest for Excellent Service in Vox Theatre by Rhodes, Mall of Emirates, UAE August 2014 – November 2014 16 January 2016 Best Seller in Vox Theatre by Rhodes, Mall of Emirates, UAE Receptionist / Waitress Minamisaki (Japanese Restaurant) Astoria Plaza Hotel, Ortigas, Philippines Banquet Waitress (Team Leader) Astoria Plaza Hotel, Ortigas, Philippines o o o o Personal Information Checking and updating the BEO (Banquet Event Order). Dealing with VIP guests as well as events and complaints. Refilling and doing mise en place for the event operation. Setting up the tables for the event and serving / assisting foods and drinks. April 2014 - July 2014 Receptionist Xin Tian Di (Chinese restaurant) Crowne Plaza Manila, Galleria, Ortigas, Philippines o Department trainer for the On the Job Training. o Setting up, checking and refilling the inventory, newspapers, condiments, serving gears, menus and tables. o Organizing Events o Compare pricing in other hotel outlet o Supervise reservations, inventory and storage of products o Answering phone calls, reservations and inquiries. o Handles VIP guests and do the cashiering. o Tracking and encoding O.C. Forms. o Doing F&B Forecast and Menu Engineering. Doing daily, weekly and month end reports. o Making staff schedules / staff monitoring, absences and timesheets. o Updating promotions and getting total revenue for the day and encoding in the computer. February 2015 Commended by the guest for Excellent Service in Astoria Plaza Hotel, Ortigas, Philippines April & July 2014 Commended by the guest for Excellent Service in Crowne Plaza Manila, Galleria, Ortigas, Philippines Education Bachelor of Science in Hotel and Restaurant Management Central Luzon State University Science City of Munoz, Nueva Ecija, Philippines 2010 - 2014