Jemilat Oluwakemi Oloyede

Jemilat OLOYEDE Lagos, Nigeria • Tel: - • Email:-• LinkedIn Summary I am a highly skilled professional with extensive experience in administration, data management, and customer interactions. Adept at delivering exceptional support, resolving customer concerns efficiently, and driving operational excellence through strong problemsolving skills, and attention to detail. Professional Experience Cold Calling Specialist | Lead Generation & Appointment Setter Freelance | January 2024 – Present • • • • • Conduct 100+ cold calls daily to generate leads, introduce products/services, and qualify prospects. Identify and target decision-makers in diverse industries, using Apollo.io and other relevant software. Handle objections and provide compelling responses, increasing appointment setting success by 30%. Maintain and update CRM databases (HubSpot, Salesforce) to track outreach progress and optimize conversion strategies. Schedule high-quality sales appointments for account executives, ensuring a smooth handover. Principal Administrative Officer | Customer Support Lead Independent National Electoral Commission, Lagos, Nigeria January 2023 – Present ● ● ● ● ● Provide customer support by resolving inquiries, complaints, and issues, achieving a 95% satisfaction rate. Coordinate large-scale customer outreach campaigns, fostering trust and increasing engagement by 20%. Utilize CRM tools to manage customer interactions, track feedback, and ensure accurate and timely follow-ups. Monitor customer data and ensure compliance with confidentiality standards, maintaining 100% accuracy and operational integrity. Collaborate with community leaders to increase customer engagement, resulting in a 15% boost in participation in underserved areas. Senior Administrative Officer | Customer Support Specialist Independent National Electoral Commission, Lagos, Nigeria January 2020 – December 2022 ● ● ● ● Trained and managed 100+ ad-hoc officials, improving their efficiency and ensuring seamless customer experience. Handled over 1,500 customer inquiries per month, delivering timely and effective solutions that enhanced satisfaction rates by 15%. Supervised and coordinated complex operations, ensuring 100% accuracy and transparency in data reporting and service delivery. Maintained detailed statistical reports, improving decision-making processes and data accuracy by 25%. Administrative Officer I | Customer Service Representative Independent National Electoral Commission, Ogun, Nigeria January 2017 – December 2019 ● ● ● ● Assisted customers with registration processes, addressing over 1,000 inquiries and ensuring a seamless experience. Ensured accurate and timely data entry, reducing processing errors by 20% through attention to detail. Optimized workflows by collaborating with colleagues, reducing task completion time by 15%, and enhancing department performance. Managed the secure distribution of critical documents, delivering 100% on-time service, contributing to high customer satisfaction. Administrative Officer II | Customer Care Associate Independent National Electoral Commission, Ogun, Nigeria July 2013 – December 2016 ● ● ● Maintained and updated customer records with 100% data accuracy, ensuring reliable service delivery. Delivered customer support, and resolved inquiries and complaints with a 95% resolution rate. Assisted in training 100+ ad-hoc staff, improving customer interaction skills and service delivery quality. Education Master of Business Administration (MBA) National Open University of Nigeria – Lagos, Nigeria | 2023 Bachelor of Science (Ed), Business Administration Tai Solarin University of Education – Ijebu-Ode, Nigeria | 2010 Core Skills Technical Skills: Microsoft Office Suite, Google Workspace, Apollo.io, Zapier, CRM Tools (HubSpot, Zendesk), Appointment Setting Tools (Calendly, Acuity), Project Management Tools (Asana, Trello). Soft Skills: Lead generation, client engagement, problem-solving, analytical thinking, empathy, multitasking, and strategic communication. Certifications ● ● ● ● International English Language Testing System (IELTS) Band 8 IT Support Skills – Digital Witch Community Associate Member of the Chartered Institute of Personnel Management (ACIPM) Professional Diploma in Human Resource Management