Jemielyn Occiano

JEMIELYN OCCIANO Customer Service and Social Media Virtual Assistant-I - SKILLS AND TOOLS ABOUT ME Hi! I'm Jem, a freelancer based in the Philippines. I have a strong commitment to deliver with value and quality. I’ am always excited working and applying the experience and skills I’ve learned in my career in handling my work in an innovative way. Always keen to details, can work independently without supervision or even on a team setting. Administrative Customer Service Order Management Social Media Management Graphic Design Data Entry Research Lead Generation Sales Microsoft Office Google Tools Social Media Platforms Canva Trello WordPress Wix WORK EXPERIENCE Philippine-based Veterinary Drug Manufacturer EDUCATION Social Media Virtual Assistant, 2020 Rizal Technological University Bachelor of Science in Instrumentation and Control Engineering INTERESTS Lead generation thru web research Creating infographics and valuable content to promote product awareness Prospecting, appointment setting and presenting proposals to improve Sales Customer interaction Creating quotation and invoice US-based Telephone Company Order Manager,- Cooking Travelling Movies KPop Community Envolvement REFERENCES Maria Korina Bertulfo CEO and Founder of FHMoms, Inc.- Mary Jerielyn Diasanta Tech support IV, Medtronic Phils. Inc- Data/Order Entry Quality Assurance Conduct Outbound verification calls. Tracking of orders and providing updates to the customers via calls and emails. Coordinate with Engineers and technicians for configurations and installation. Ensure order completion within schedule Build good customer relationships, attain reliability, trust, retention, and ensure customer satisfaction. Handle customer escalation. Post-sales Quality Analyst Guarantee clean order. Contract Review and validation. Order Specialist Data Entry Order tracking Spreadsheet updates Ticket opening