JEMELYN
E.MALAN
VIRTUAL/PERSONAL ASSISTANT
ABOUT
PROFESSIONAL
SKILLS
Email Management
Intermediate Computer Skills
Customer Support/Service
Online Research
Google Applications
Order Processing
Docuworks
Asana Entry Level
Canva Entry Level
Trello Entry Level
PERSONAL SKILLS
Work Independently
Reliable and professional
Organized
Responsible
Time management
Motivated
I am an experienced Customer Support Associate Tier II before and
Sales/Purchasing Assistant which is my current Job seeking a part time or
full-time position in the field of Virtual Assistant where I can apply my
knowledge and skills for continuous improvement within your Company.
WORK EXPERIENCE
SALES/PURCHASING ASSISTANT
Kamogawa Laguna Philippines | July 2019- Present
Email Management (Concern of multiple clients)
Call Handling
Setting Appointment (Client's or Maker from Japan visits)
Order processing
Microsoft Team (Company Internal Communication)
Online Research (Possible Japan Maker and Local Distributor of
products)
Price Quotation
Product Features Analyzation
Microsoft Application Management
Google Docs (Google Drive, Excel, Word and Powerpoint)
Docuworks (Edit & save template, Organize Files)
https://kamogphils.ph
CONTACT
No:-
Email add:-
SOCIAL
facebook.com/jemelyn.malan
CUSTOMER SUPPORT ASSOCIATE II
Concentrix | May 2017 - April 2019
Einstein 360 Interactive Tools- Troubleshoot errors (Xfinity Cable,
Internet, Phone and third party applications)
ACSR- Clients Billing Accounts Management
1. Process Orders and payments
2. Account Authentication (Phone call or Xfinity chat room)
3. Deactivating or activating and transfer of accounts
Xfinity Chat room- Tools to communicate clients concern
Microsoft Applications
https://www.xfinity.com/support/contact-us
instagram.com/iamjem_malan
EDUCATION
BACHELOR OF SCIENCE IN INFORMATION SYSTEMS
Carlos Hilado Memorial State College|-
AWARDS
DEAN'S LISTER 2nd SEMESTER |-
CERTIFICATE OF COMPLETION
Comcast Ecare Cable in Concentrix, July 2017
SEMINARS AND TRAINING
ATTENDED
YFIT CONGRESS
SMX Convention Center, Pasay City Phils. | 2015
IBPAP
IT and Business Process Association Seminar | 2014
NIR GAMES FESTIVAL SEMINAR
Main Atrium, SM City Bacolod | 2016
HUMAN RESOURCE DIV, SYSTEMS INSPECTION & APPRENSION SEC.
INTERSHIP
CENECO Bacolod City, Philippines | June 2016- Jan 2017
