Jemark Rodrigo

JEMARK S. RODRIGO Customer Service Representative CONTACT PROFILE Senoro St., Barangay SingcangAirport, Bacolod City-- Jemark is a dedicated and empathetic customer service representative with over four years of experience in the field. He is skilled in handling a wide range of customer inquiries, complaints, and issues with professionalism and efficiency. Jemark possesses excellent communication skills, both verbal and written, allowing him to effectively convey information and resolve issues to the satisfaction of the customer. He is highly adaptable and thrives in fast-paced environments, often exceeding performance targets and maintaining high customer satisfaction ratings. EDUCATION Bacolod City College -Bachelor for Secondary Education Major in Mathematics- Bacolod City National High School- Sum-ag Elementary School- WORK EXPERIENCE Concentrix Booking.com February 2023- April 2024 Yonder September 2022- January 2023 iQor Talisay ASW July 2021- May 2022 iQor Bacolod 1800flowers.com(Seasonal account) February 2021- May 2021 November 2020- December 2020 La Consolacion College of Murcia, Inc. June 2018- March 2020 Transcom Worldwide Comcast CSG Billing March 2015- May 2015 KEY SKILLS •Exceptional communication skills, both in verbal and writing •Strong empathy and ability to understand customer needs •Ability to multitask and prioritize workload efficiently •Adaptable to changing circumstances and environments •Detail-oriented with a focus on accuracy and quality service •Positive attitude and a willingness to go above and beyond for customers