Jemarie Lim

Resourceful and adaptable Customer Service and E-Commerce Specialist with 14+ years of experience in customer support, order management, and social media engagement. Skilled in email, chat, and voice support, payment dispute resolution, and moderating online communities. Proven track record of increasing customer satisfaction scores, reducing resolution times, and boosting upsell conversions. Strong communicator with advanced knowledge of Shopify, WooCommerce, Helpscout, Gorgias, PayPal, Stripe, Slack, ClickUp, and Canva.