Jema Cristina Pineda

Jema​ ​Cristina​ ​Pineda 50​ ​Katarungan​ ​Street Kasibulan​ ​Village Cainta,​ ​Rizal​ ​-- EXPERIENCE SKILLS Transcom​ ​Worldwide,​ B ​ oni​ ​Mandaluyong​ ​City​ ​—​ ​Quality Assurance​ ​Supervisor ● Email​ ​Management ● Schedule​ ​Management ● Proficient​ ​in​ ​Office JUNE​ ​2012​ ​ ​-​ ​JULY​ ​2017 Main​ ​responsibility​ ​is​ ​to​ ​make​ ​sure​ ​that​ ​my​ ​team​ ​is​ ​able​ ​to​ ​deliver​ ​the required​ ​audits​ ​including​ ​any​ ​assigned​ ​special​ ​projects​ ​on​ ​a​ ​weekly​ ​and monthly​ ​basis. I​ ​am​ ​also​ ​responsible​ ​for​ ​the​ ​analysis​ ​of​ ​the​ ​data​ ​given​ ​by​ ​the​ ​Quality Team​ ​and​ ​to​ ​create​ ​reports​ ​on​ ​trends​ ​and​ ​outliers.​ ​This​ ​allows​ ​us​ ​to take​ ​action​ ​where​ ​necessary​ ​to​ ​improve​ ​customer​ ​experience. Transcom​ ​Worldwide,​ L ​ as​ ​Fiestas​ ​Road​ ​Pasig​ ​City​ ​— Quality​ ​Assurance​ ​Analyst Applications​ ​(MS​ ​Office​ ​and Google) ● Internet​ ​Research ● Call​ ​Auditing ● Data​ ​Analysis ● Proofreading​ ​and​ ​Data Entry MAY​ ​2006​ ​-​ ​SEPTEMBER​ ​2011 ● Transcription Main​ ​responsibility​ ​is​ ​to​ ​make​ ​sure​ ​that​ ​the​ ​Quality​ ​Specialist​ ​on​ ​my ● Reporting team​ ​are​ ​calibrated​ ​and​ ​are​ ​aware​ ​of​ ​the​ ​updates​ ​coming​ ​from​ ​the client. I​ ​am​ ​also​ ​responsible​ ​in​ ​training​ ​new​ ​hires​ ​and​ ​updating​ ​the​ ​training materials​ ​with​ ​the​ ​new​ ​processes​ ​as​ ​communicated​ ​by​ ​the​ ​client. I​ ​also​ ​take​ ​part​ ​in​ ​creating​ ​reports​ ​for​ ​different​ ​stakeholders. Sta​ ​Lucia​ ​Realty​ ​and​ ​Development,​ ​Ortigas​ ​Avenue Mandaluyong​ ​City​​ — ​ ​C ​ ustomer​ ​Service​ ​Associate OCTOBER​ ​ ​2005​ ​-​ ​FEBRUARY​ ​2006 Main​ ​responsibility​ ​is​ ​to​ ​answer​ ​queries​ ​of​ ​landowners​ ​regarding​ ​the process​ ​of​ ​securing​ ​construction​ ​permits. I​ ​am​ ​also​ ​responsible​ ​in​ ​keeping​ ​track​ ​of​ ​issued​ ​permits​ ​and certificates. EDUCATION AMA​ ​Computer​ ​University,​ E ​ ast​ ​Rizal​ ​Campus​ ​—​ ​Bachelor of​ ​Science​ ​In​ ​Information​ ​Technology MAY​ ​2001​ ​-​ ​MAY​ ​2005 LANGUAGES ● Filipino ● English