Jem Fatima Seno

JEM FATIMA SENO Mandaue City, Cebu 6014-· - I'm a digital marketing specialist, and I am passionate about building strong client relationships, delivering quality service, and consistently improving abilities and skills to add success to the brand. EXPERIENCE DIGITAL MARKETING SPECIALIST • • • Produced and proofread content for websites, blogs, landing pages, email newsletters, and other digital marketing materials Optimized and managed social media accounts for company brands on all major platforms with a focus on Facebook and Instagram; Interpreted data from these platforms to inform decisions about how best to engage with customers across multiple channels. BLOG AND WEBSITE CONTENT WRITER • • Created engaging and informative content that aligns with the target audience's interests and needs (SEO-friendly content.) Monitored and analyzed website traffic and engagement metrics; EMAIL MARKETING SPECIALIST • • • Developed and execute email marketing campaigns in line with the company's marketing goals and objectives; Designed email templates that are visually appealing and aligned with the company's branding; Analyzed data to identify opportunities for growth and improvement and provided recommendations for future campaigns. CUSTOMER SERVICE REPRESENTATIVE, ACCENTURE INC. • Assisted in improving customer satisfaction by delivering the right resolutions depending on account assignment or concerns, transactions related to billing and collection support, client inquiries, product support or inbound sales. TECHNICAL SUPPORT SPECIALIST, CONCENTRIX CVG PHILIPPINES INC. • Provided troubleshooting support depending on the customers’ current application issue and offer consultative support; • Assisted in providing prompt and accurate information and support options as well as maintaining effective communications by adjusting to the pace and technical level of the customer. EDUCATION BACHELOR OF SCIENCE IN CIVIL ENGINEERING CEBU INSTITUTE OF TECHNOLOGY - UNIVERISTY SKILLS • Content Creation (SEO-friendly and engaging content, blog writing, website content, graphics) • Email Marketing (Klaviyo, GetResponse, MailChimp) • Computer literate skills (Microsoft Office 365 suite, AutoCAD, cloud management, social media applications) • Administrative technical skills (Email platforms like Outlook and Gmail, Excel spreadsheet, digital calendars) • Flexible with nature of job and is willing to learn new set of skills and abilities 2 • Effective communication skills (Verbal and non-verbal techniques involving listening, speaking, observing, and empathizing) • Delegating skills (Effectively allocating workday by setting a starting point of tasks and projects while maintaining work-life balance)