JELSEA ANNE B. LIANGCO
MARKETING
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Blk 124 Lot 35 Bulaon, CSFP
ABOUT ME
A highly motivated and customer-focused professional with 3 years in the corporate sector
and 5 years of hands-on experience in online selling, live selling, customer service, and
social media marketing. Skilled in product promotion, order processing, and building strong
customer relationships. Proven ability to manage multiple orders efficiently, respond
promptly to inquiries, and maintain accurate sales records. Proficient in platforms such as
Facebook, TikTok, and Business Suite. Fast learner, goal-oriented, and dedicated to
delivering excellent service.
WORK EXPERIENCE
Customer Support Agent - ETSY
Memorializeshop | October 20 - December 20, 2025 | Seasonal Support WFH
Customer Support: Handling customer inquiries through email and messages (no calls
required), providing timely and professional assistance.
Order Processing: Managing and processing orders using custom order management
software.
Internal Communication: Collaborating with team members via Discord and WhatsApp
to ensure smooth operations.
Quality Assurance: Reviewing portraits for accuracy and coordinating any necessary
revisions with artists to maintain high-quality standards.
Administrative Tasks: Performing general admin work, including organizing data and
updating records using Google Docs and Sheets.
Issue Resolution: Addressing and resolving customer concerns, such as delivery issues
or revision requests, efficiently and empathetically.
Workflow Optimization: Identifying and suggesting improvements to streamline order
processing and enhance the customer experience.
Documentation and Reporting: Keeping detailed records of customer interactions and
order statuses to ensure accurate tracking and reporting.
Online Seller
Chin’s Clothing (Facebook & Tiktok) | November 2020 - December 2025
Conducted live selling sessions via Facebook Live, increasing customer engagement and
boosting sales.
Write detailed and accurate product descriptions.
Promote products on social media platforms.
Respond to customer inquiries promptly and professionally using Business Suite.
Maintain positive customer feedback.
Resolve customer complaints and issues in a timely manner.
Handled payment follow-ups and built loyal customer base through good
communication and after-sales service
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Part-Time
Shopify & Zendesk I September - November 2020
Create and manage manual orders in Shopify.
Communicate with customers regarding their order status using Zendesk.
Monitor and update inventory related to order creation.
Front Line Associate
Petnet Inc. (Western Union) I September 2016 - July 2019
Manage office correspondence, including emails and calls.
Maintain accurate records and organize files both digitally and physically.
Provide customer support and address inquiries professionally.
Addressing issues and solving conflicts.
Helping customers place orders, cancellations, exchanges or refunds.
Processing billing and payments, completing and updating customer accounts.
Doing daily and monthly reports.
On-the-job training (HR Department)
Toyota Inc. I (October 2015 - March 2016)
Assisting with recruitment. Screening resumes and scheduling interviews.
Maintaining employee records. Updating and managing employee information and
documentation.
Addressing employee concerns and escalating issues when needed.
Supporting HR initiatives. Helping with employee engagement activities.
EDUCATION
University of the Assumption
Bachelor of Science in Business Administration major in Marketing Management I 2012 - 2016
SKILLS
Customer Support (Chat/Email)
Basic Graphic Editing (Canva)
Email & Inbox Management
Research & Data Gathering
Data Entry & File Management
Social Media Scheduling & Insights
Cloud File Management
Document Creation & Editing
TOOLS
I hereby certify that the above information is true in the best of my knowledge and belief.
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