Jelly Magsino

 JELLY C. MAGSINO Fortune St, Rizal, Makati City | - |- Summary: Dedicated Team Lead with nine years of experience in providing accurate and relevant customer invoices. Experienced in performing verification of invoice information, maintaining billing records, updating customer invoice files and solving customer problems. Skills: Excellent communications skills both oral and written Microsoft Office (Word, Excel, PowerPoint, Access and Outlook) Accounting Software (MYOB, SAP and Oracle) Invoice management, verify data input and correct errors Extensive knowledge in billing procedures Google Docs, Sheets and Slides Time Management Active Listening Delivery Excellence Work Experiences: Customer Service Team Lead:08/2020 to present BoxyCharm – home-based Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs Ensure training and development plans are maintained for all team members Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved Manage the fair and consistent application of performance management and disciplinary measures as necessary Support operations to highlight operational risks and areas for improvement Lead and inspire the team to deliver excellent levels of individual/team performance and customer satisfaction Work with the management team to identify and deliver positive change and business efficiencies Deliver the allocated part of the operation within agreed budgets, service levels and business targets Contribute to team effort by accomplishing related results as needed Comply with targets and KPIs set by the Client as would directly relate to the aforementioned responsibilities Global Invoicing Team Lead – Expert Desk:10/2018 to 08/2020 Accenture – Bonifacio Global City, Taguig In accordance with all established department methods, procedures and operational policies, the role is responsible for supporting the team’s execution of tasks and behaviors within the dispute handling process such that KPIs, and SLAs are always met and often exceeded Ensure that the team work effectively within the Disputes department to deliver timely resolution of disputed invoices. Support team by sharing job knowledge and performing quality reviews according to expectations of the company’s performance management process. Ensure that continuous improvement occurs relative to the aggregate and individual skill sets of the team. Understand the needs of the client’s customers and expectations for products, delivery, and service. Support the team’s efforts at meeting expectations relative to responsiveness and accuracy. Review all procedures regularly and update where necessary Maintain excellent relationships both internally and externally as demonstrated by strong interpersonal communication and interaction skills. Ensure that all correspondence from the Disputes team, whether verbal or written, is clear, concise and at all times professional. Support continuous improvement activities associated with the teams results achievement Distribute workload fairly across team members, ensuring tasks are completed in a timely manner and all team members are aware of the scale of priorities Responsible for all areas of team management ranging from hiring new employees to performance management Engage in continuous coaching of direct reports Perform quality reviews according to the company’s performance management process Champion continuous improvement relative to the aggregate and individual skill sets of the team Work closely with client’s credit, sales, and other resource teams to support process improvements Participate in Audit & Compliance activities as needed Global Invoicing Team Lead (Google Account):05/2018 to 10/2018 Accenture – Bonifacio Global City, Taguig Global Billing Team Lead responsible for supporting the team's execution of tasks and behaviors within the billing process such that KPIs and SLAs are always met and often exceeded. Supports APAC, EMEA, North Americas and Latin Americas teams by sharing a job knowledge and performing quality reviews according to expectations of the company's performance management process. Works closely with APAC Hub (Shanghai) and LatAm Hub (Sao Paolo) by having a weekly sync via video calls. Ensures that continuous improvement occurs relative to aggregate and individual skill sets of the team. Ensures that the team works effectively within the Billing Department in invoicing presentment, including but not limited to customer account creation, invoice generation and customer service. Ensure company targets, expectations, accuracy on invoicing are exceeded. Ensure client's cash flows are maximized and that the related accounting is accurate and complete. Understand the needs of the client's customers and expectations for products, delivery and service. Support the team's efforts at meeting expectations relative to responsiveness and accuracy. Review all procedures regularly and update when necessary. Works closely with client's Credit, Sales and other resource teams to support process improvement in the area of billing. Maintain excellent relationships both internally and externally as demonstrated by strong interpersonal communication and interaction skills. Ensures that all correspondence from the Billing team, whether verbal or written, is clear, concise and at all times professional. Support continuous improvement activities associated with the teams results achievement. Point of contact for Customer Satisfaction and Quality Assurance. Ensures that customer satisfaction and quality are being exceeded across the tower. Works closely with the clients by having a weekly sync thru video calls. Global Invoicing Team Lead (Google Account):04/2018 to present Arvato Financial Solution – Eastwood, QC Global Billing Team Lead responsible for supporting the team's execution of tasks and behaviors within the billing process such that KPIs and SLAs are always met and often exceeded. Supports APAC, EMEA, North Americas and Latin Americas teams by sharing a job knowledge and performing quality reviews according to expectations of the company's performance management process. Works closely with APAC Hub (Shanghai) and LatAm Hub (Sao Paolo) by having a weekly sync via video calls. Ensures that continuous improvement occurs relative to aggregate and individual skill sets of the team. Ensures that the team works effectively within the Billing Department in invoicing presentment, including but not limited to customer account creation, invoice generation and customer service. Ensure company targets, expectations, accuracy on invoicing are exceeded. Ensure client's cash flows are maximized and that the related accounting is accurate and complete. Understand the needs of the client's customers and expectations for products, delivery and service. Support the team's efforts at meeting expectations relative to responsiveness and accuracy. Review all procedures regularly and update when necessary. Works closely with client's Credit, Sales and other resource teams to support process improvement in the area of billing. Maintain excellent relationships both internally and externally as demonstrated by strong interpersonal communication and interaction skills. Ensures that all correspondence from the Billing team, whether verbal or written, is clear, concise and at all times professional. Support continuous improvement activities associated with the teams results achievement. Point of contact for Customer Satisfaction and Quality Assurance. Ensures that customer satisfaction and quality are being exceeded across the tower. Works closely with the clients by having a weekly sync thru video calls. Billing Analyst (Google Account): 02/2014 to 01/2016 Arvato Financial Solution – Eastwood, QC Review and set up contracts monthly in the billing system. Manage daily ticketing queues in a professional and precise manner which includes researching the invoice discrepancies, pulling the raw reports/ revenue reports, updating the address/ contract information. Audit various products to verify all billing are valid and reconciled. Ensures month-end close is performed within the SLA's requirements. Ensures appropriate controls are in place related to the activities of invoice processing to ensure data and distribution errors and duplicate payments are prevented. Verify accuracy of billing data and revise any errors. Operations Assistant: 08/2011 to 02/2014 GATE Enterprise Inc. – Eastwood, QC Inventory management and reconcialiation. Monitors, assists and encodes inventory and variance analysis. Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales or distribution of products. Direct, coordinate and review activities in sales and service accounting and record keeping, and in receiving and shipping operations. Create, maintain and enter information into databases (MS Excel and MS Access). Sales invoicing and sales analysis. Accounts Payable Assistant: 05/2011 to 08/2011 Servimax Technologies, Inc. – Cubao, QC Completes payments and control expenses by receiving, processing, verifying and reconciling invoices. Checks voucher preparation for settlement of company's billings, obligations and other payables. Maintain general ledger for account summaries. Debit, credit, and total accounts on computer spreadsheets and databases using specialized accounting software, SAP. Education: April 2011 BS Accounting Management Batangas State University, Batch 2011 Awards: 2016 Spot Reward for Excellence Champion, arvato Financial Solutions 2015 G-Star Awardee, arvato Financial Solutions 2015 Stellar Service Provider (CX Revolution) Awardee, arvato Financial Solutions Q1 2015 Top Performer, arvato Financial Solutions Q4 2014 Top Performer, arvato Financial Solutions Q3 2014 Top Performer, arvato Financial Solutions 2012 Employee of the Year, GATE Distribution Enterprise, Inc. Character References: Available upon request.