Jelleca Amolo

I've been working as a Guest Experience Agent for more than 4 years. I am enthusiastic, have a keen eye for details, can multitask, have a high aptitude for new ideas or platforms, computer savvy, a well-driven individual, and can work under pressure. I've also worked as a co-host before in an Airbnb listing. My work experience with STR includes communicating with guests, resolving issues, processing alterations and refunds, coordinating with housekeeping or handymen, and answering inquiries. I also do listing optimization, creating guidebooks, pricing optimization, disputing reviews, leaving guest reviews, airbnb arbitrage or listing prospecting, filing claims, and handling cleaners. I have used many different tools, like Monday.com, Front.com VRS, TPS for background check, HostAway, Hospitable, Salesforce, Escapia, Twillio, and Onelogin.