Jelina De La Torre

I have over 8 years of experience in the BPO industry, mainly supporting US-based customers through chat, email, and phone. Over the years, I’ve learned how to handle different types of concerns, from simple inquiries to more complex issues, while making sure customers feel heard and taken care of.

I’m comfortable working in fast-paced environments and handling multiple tasks at once. I’ve been using tools like Microsoft Teams, Outlook, and Excel for several years, so I’m confident navigating different systems and keeping things organized. I pay close attention to details and always make sure I provide accurate information.

When it comes to customer service, I focus on listening first, understanding the situation, and then finding the best solution. I try to stay calm and patient, especially in challenging situations, and I always aim to leave a positive impression. For me, it’s not just about solving the issue—it’s also about making the customer feel supported throughout the process.

I’m also very comfortable working remotely. I’m reliable, can work independently, and manage my time well. At the same time, I enjoy being part of a team and learning from others. I’m always open to feedback and ways to improve my skills.

Right now, I’m looking for opportunities where I can continue doing what I do best—helping customers and providing great service—while also growing professionally and taking on new challenges.