Jelica Sultan
General Virtual Assistant
---www.linkedin.com/in/jelicasultan-5b328832a
P19 San Gabriel Mintal, Davao
City 8000 Philippines
SKILLS & COMPETENCIES
A highly organized and adaptable virtual professional with
nearly 5 years of management experience, 1 year as a chat
operator, and 7 months in sales. With a bachelor’s degree in
Psychology and specialized training as a General Virtual
Assistant, I bring strong skills in administrative support,
customer service, and multitasking. My background enables
me to anticipate client needs, streamline workflows, and
resolve issues efficiently—skills that are essential for
businesses seeking reliable, results-driven support. I’m
dedicated to helping clients stay organized and focused on
growth, ensuring their operations run smoothly and
effectively.
EDUCATION
Bachelor of Science in Psychology
Email & Calendar Management
Davao Doctor's College, Inc.
Data Entry & Lead Generation
Basic Graphic Design
EXPERIENCE
Administrative Support
Customer Service Support
June 2023-June 2024
Travel Itinerary & Arrangements
Chat Operator at
Time Blocking & Time Management
Texting Factory
Strong Organizational & Multitasking Skills
Text-based Conversations: Enhanced client
Detail-Oriented & Accurate
satisfaction with timely, clear communication.
Flexible & Adaptable
Prompt, Professional Responses: Improved
Excellent Written & Communication Skills
engagement and retention by reducing
Reliable & Trustworthy with Confidentiality
response times.
TOOLS
Google Workspace & Microsoft Office Suite
Calendly & Wordpress
Canva, Adobe Express & Pinterest
Vimeo & Loom
Monday.com, Trello, My Hours & Clockify
AirBnb, Booking.com & Skyscanner
Zoom, Skype, Telegram & We chat
Facebook, Instagram, Twitter
Chat GPT, Grammarly, Quillbot
Yahoo mail, Outlook, LinkedIn, Upwork &
Dropbox
Follow Scripts & Guidelines: Ensured brand
consistency and accuracy in messaging.
Manage Multiple Chats: Boosted productivity
by handling multiple chats efficiently.
Maintain Confidentiality: Strengthened trust
with zero confidentiality breaches.
Meet Performance Targets: Consistently
exceeded goals, elevating team performance.
Escalate Complex Issues: Enhanced
resolution speed through efficient escalation.
Ensure Client Engagement: Fostered loyalty
and repeat business with proactive client
engagement.
EXPERIENCE
Manager at Eleanor's Dormitel
Dormitory
DSG SONS GROUP, INC
Aug 2019 -June 2024
Customer Assistance: Boosted sales by
providing accurate product guidance
and purchase support.
Customer Service: Enhanced
Billing & Financial Reporting: Increased cash
flow and on-time payments through timely
invoicing and payment tracking.
Tax & Compliance: Achieved 100%
compliance by managing tax filings and
renewals, preventing penalties and missed
deadlines.
Bookkeeping: Ensured financial accuracy for
smooth audits and strategic decisions through
organized transaction records.
Tenant Relations & Security: Boosted tenant
satisfaction and safety by resolving issues
within 24 hours and monitoring security
systems.
Cleanliness & Comfort: Enhanced tenant
retention and occupancy rates by maintaining
a clean, comfortable living environment.
EXPRESSIONS
May 2017 - July 2017
STATIONARY SHOP, INC
Aug 2016 - Jan 2017
satisfaction, encouraging repeat
business and positive reviews.
Product Displays & Stocking: Improved
visibility and access to popular items
through organized displays and
restocking.
Returns & Exchanges: Strengthened
trust by streamlining return processes
and reducing handling time.
Inventory Management: Prevented
missed sales with accurate tracking and
optimized inventory levels.
Sales Floor Organization: Increased foot
traffic and sales with a clean, inviting
store layout.
Promotions & Product Knowledge:
Drove sales and engagement by
educating customers on deals and
benefits.
Customer Assistance: Increased sales
by guiding customers with accurate
product recommendations.
Promotions & Product Knowledge:
TRAINING & CERTIFICATION
Boosted promotion uptake and
satisfaction by informing customers
about deals.
Topic includes:
Time Management
Email & Calendar Management
Administrative Support
Product Displays & Stocking:
Enhanced product visibility and sales
with organized displays and timely
restocking.
Sales Floor Organization: Improved
foot traffic and sales through a clean,
inviting store layout.
General Virtual Assistant
15hrs
Documentation Management
CRM & CMS Overview
Project Management Skills
Negotiation Strategies
Sept. 28, 2024
