Jelian Matubar

Jelian Makiling Matubar Customer Service & Sales Support Specialist About Me I am a dedicated and resourceful Customer Service Specialist with experience in providing email, chat, and ticket-based support. I am passionate about delivering excellent customer experiences, simplifying technical details into clear solutions, and building strong client relationships. My adaptability, reliability, and ability to work across different time zones make me a strong fit for global teams. Core Skills ■ Customer Service & Support – Email, chat, and ticket-based support ■ Sales Support – Product guidance, upselling & cross-selling ■ Communication – Strong written & verbal English, empathetic tone ■ Problem-Solving – Troubleshooting, resolution, de-escalation ■ CRM & Tools – Google Workspace, Slack, CRM systems ■ Knowledge Base Management – FAQs, guides, documentation ■ Time & Task Management – Prioritizing tickets, meeting deadlines ■ Collaboration – Working with cross-functional and global teams ■ Adaptability – Flexible across time zones and fast-paced settings ■ Technical Familiarity – WordPress, SaaS platforms, digital tools “Dedicated to delivering outstanding customer experiences with empathy, clarity, and efficiency.” ■-| ■ linkedin.com/in/jelian-matubar-4a813931b