Jeli Marie Talandron

JELI MARIE TALANDRON Virtual Assistant I am a Virtual Assistant who has been excellent in accomplishing my tasks. With my 10 years of experience I have acquired a lot of skills that would definitely help me become great at my work. CONTACT- Deca 3, Dumlog, Talisay City, Cebu SKILLS Email and chat communication Online research Leads sourcing Skip tracing Seller lead management Cold calling and appointment RELEVANT EXPERIENCES MyOutdesk LLC August 2018 - July 2022 Real estate cold caller and appointment setter Followed a script-driven call flow and handle questions and objections Gauged seller motivation Input data into a CRM (Zillow) form Send SMS to possible leads Real estate admin assistant Sourced leads and perform skip tracing setting Completed property research and comparative Property market analysis market analysis (comparable) Social media administration Created basic spreadsheets using Google Sheets Basic property management administration Objection Handling Lead Management Buyer and seller real estate practices Online Marketing Social Media Marketing Basic social media admin Set up accounts for Facebook, Twitter, Instagram, and LinkedIn Created and posted contents in Facebook and Instagram Performed basic graphic design using Canva Email Marketing Assistant Handling phone calls Created email campaigns Email Marketing Created lists on where to send email campaigns Data Entry Responded to emails Alpine Corporation August 2017 - September 2018 Logistics Assistant Created, processed and edited orders Updated orders tracking and invoice numbers Created end of day reports Submitted tracking and invoices Maintained vendor’s portal ,making sure there are no pending orders, no cancellations and changes ePerformax Contact Center and BPO August 2016- June 2017 Customer Service Representative Resolved complaints, problems or questions while demonstrating professionalism and courtesy to customers. Answered inbound phone calls and addressed customer’s inquiries about buying or selling on the website Provided first call resolution to client inquiries on technical issues by using active listening skills and thorough knowledge of company products/services RipeConcepts July 2015 - July 2016 Implementation Specialist Updated rates, availability, promos and photos on website Emailed hotel representatives to ask for updated information of the hotel Did weekly video group meetings with the direct client Trained on how to use a CRM and was tasked to train colleagues Responded to customer and client emails ePerformax Contact Center and BPO September 2012 - July 2015 Customer Service Representative Answered multiple customer calls per day Provided first call resolution to client inquiries on technical issues by using active listening skills and thorough knowledge of company products/services Took detailed notes and place it in the CRM Xlibris Corporation August 2011 - August 2012 Publishing Consultant / Sales Did outbound phone calls to aspiring authors and offered publishing packages that best suit their needs in publishing their books Did some follow up calls with the authors Offered marketing for their book Aegis People Support May 2009 - July 2011 Customer Service Representative Received inbound calls regarding their queries about booking, changing and canceling their hotel, flight and car reservations Answered multiple calls a day Called hotels, airlines and car companies regarding customers concerns Subject Matter Expert Assisted new employees on the work around and the processes of the account Listened to their calls for quality purposes Took supervisor calls EDUCATION BACKGROUND College/Vocational level [ 2006 - 2009 ] University of San Jose Recoletos Bachelor of Science in Electronics and Communication Engineering Secondary level [ 2002 - 2006 ] St. Sholastica’s Academy