Jelena Scepanovic

JELENA SCEPANOVIC OBJECTIVE Challenging and rewarding position within a solid and progressive company that best utilizes my skills and training with opportunity for advancement and professional development. EXPERIENCE 2012-present Reporter Daily newspaper “DAN” Territory of municipality Kolasin and Mojkovac Daily reporting for newspaper house “DAN” (www.dan.co.me) about all happenings in those two municipalities. Including but not limited, from everyday problems of citizens up to politics, economics, reporting about accidents from the spot. Following work of the local politicians, making reports from the parliament meetings, and fulfilling all other tasks as a daily reporter. 2007 – 2009 Owner S.T.R. "Baby Shop Nicolas" Kolasin, Montenegro Managed day to day store operations including but not limited to purchasing, ordering and receiving inventory and controlling the same. Working as sales clerk at times when other employees have day off. Doing all accountant work for myself, account payable, issuing salaries and all other duties in order for store to function well and have productivity. 2002 – 2006 Administrative Assistant Humanitarian Law Centre – “HLC” Podgorica, Montenegro Performed administrative and secretarial support functions for office manager and organization lawyer and managed multiple priorities and projects. Including media monitoring, translation of all documents written on English, corresponding with international organizations, simulative translation of meetings when needed, writing monthly reports to head office about productivity and new cases. Following and keeping up with lawyer’s calendar, assisting in research cases of police torture and war crimes. Intake of clients including and screening/taking a preliminary report from them. During the same period I was actively involved in NGO sector, working as assistant at CEDEM (preparing reports, translating, researching) 2000 – 2002 Administrative Assistant Aetna US HealthCare Atlanta, GA, USA Assisting two of five Medical Directors in daily administrative work and tasks. As insurance company we had to maintain data base of clients and notify each one about their requested procedures, are they approved or denied. In the case of denied medical procedures my responsibility was, based on the written response of the MD to compose the letter with detailed explanation why procedure is denied, suggest alternatives and mail out. Taking incoming calls from clients, noting down into the system and based on my own judgement passing the call to the MD or solving the issue. Keeping up with MD’s calendar, making meeting arrangements and when needed travel plans. 1996 – 2000 F&B Management - Bar manager Sheraton Hotel Atlanta Atlanta, GA, USA Allocate jobs and 'stations', monitoring the completion of tasks - before, during and following service periods. Greet, seat, take orders, and assist guests with food and wine selection. Check customer satisfaction during service. Liaise with the kitchen, for menu content, special customer requests, queries and complaints/compliments. Ensure all post-service tasks are completed (e.g. unused foods/dishes/drinks are returned to kitchen, bar or cellar). Assist with planning and organizing of special functions/seasonal events/projects; happy hour etc. Complete required administrative functions (e.g. customer bills, reports, time sheets) and assist with annual budget preparation. Display and encourage a high level of personal hygiene, customer care courtesy and social skill. Assist guests and promote the hotel's other facilities and services. Deployed staff in an efficient way to ensure all miss-end-place was in place for oncoming shifts. Ensured the team gave exemplary hospitality to clients at all times. Ensured that orders of food and beverage were served promptly in accordance with hotel standards. Ensured the team was fully conversant with accounting procedures. Maintained and improved food and beverage profits by monitoring wastage and breakages and implementing remedial action when necessary. Ensured that revenue was maximized through correct billing and accounting procedures. Ensured the team acted upon all up selling opportunities within the restaurant, lounge and bars through encouragement and incentives. At the time of opening a new bar, developed a unique drink list and signature house Martini, which is today still used in the hotel’s bar named “Fandangle’s” at Sheraton hotel Atlanta – Downtown. In addition to all above stated, I have passed hospitality training “Yes I can”. Held orientation and training for new employees. Passed bar tendering course, “training for trainers” so therefore I have knowledge to prepare over 100 cocktails which I am well capable of passing to other employees. All staff at bar lounge were my responsibility. Daily, inventory, ordering and receiving beverages was my duty, as well. At the time of conventions and when hotel capacities were full I was also helping out to other sector managers such as restaurant, deli and room service. I was reporting directly to F&B Manager, in coordination with him, I was holding staff meetings, passing out expectations of F&B manager and GM, and making sure tasks were met and completed. Besides the F&B sector, at the times, I was rotating shifts with guest service manager, so I am well aware and capable of handling that position as well. 1994 – 1996 Teller Boston Check Cashers Inc. Boston, Mass., USA Process customer financial transactions within assigned limits and established guidelines. Provide excellent customer service in completing transactions efficiently and in a friendly, professional manner. Meet sales and referral goals by identifying and selling association products and services beneficial to the customer’s needs. Maintain a current knowledge of new and existing products and services. Process night drop, balance negotiable instruments, review kiting report, verify travellers check stock, process returned mail, balance credit card machine, and monitor lobby rate sheets and brochures. Balance cash drawer and teller transactions within established guidelines. Perform cash handling functions in an accurate and secure manner for receiving, receipting and processing of payments. Responsible for the safekeeping of money received for cash drawer and the prompt accounting or transfer of funds to safeguard against loss, and to establish and maintain cash drawer limits according to policy. SKILLS • Strong communication skills • Organizational skills and customer service orientation • Adaptability and ability to work under pressure • Analytical thinking, planning • Accuracy and Attention to details • Prioritization skills • Problem analysis, use of judgment and ability to solve problems efficiently. • Self-motivated, initiative, high level of energy • Verbal communication skills • Decision making, critical thinking and planning • Tolerant and flexible to different and stressful situations • An experienced team leader with the ability to initiate/manage crossfunctional teams and multi-disciplinary projects • Microsoft Office XP, Microsoft Office 2000, MS Word, MS Access, MS Excel, MS FrontPage, MS Project, MS Visio, MS Site Server, Internet Explorer, Outlook, Outlook Express, PowerPoint, Adobe Photoshop, Adobe Illustrator, CRM (Base, Front, Pipe Drive), Google Calendar, Google Sheets, Google Drive, Hootsuite • Remenco and Micros system • Spanish / medium level ADDITIONAL EXPERIENCE Since March of 2018 active member on Freelancer.com. As freelancer had few one-time gigs such as: writing two short e-books (each one 25,000 words), number of re-writing articles, PR campaigns, worked for 6 months as Virtual assistant for woo-commerce shop. Currently holding a contract on the long term basis, more than a year now, with Swiss medical journal as customer service/VA. Also for 4 months had a temporary contract with cruise media house, and my main responsibility was selling ad space to major cruise companies, such as MSC, Disney cruise lines and Celebrity Cruises, cold calling. EDUCATION • Intercontinental University (Atlanta, GA) Hospitality Management (F&B) 1997 • “Yes I can” – Sheraton Hotel (Atlanta, GA) Customer service training 1996 • Mediteran University (Bar, MN) Tourism management 2010 • University of Montenegro 2015 Law School REFERANCES Per request references will be presented.