Jelani Joseph

Jelani Joseph Mon Repos, Micoud Phone: - LinkedIn:https://www.linkedin.com/in/jelani-joseph-/ E-Mail:- Objective To utilize all the skills, knowledge and competencies that I have acquired during my learning experience as a science student; as well as to contribute and exercise all the capabilities that I possess in terms of business, in order to provide excellent service to any organization. A dedicated graduating A level student, offering experience in team leadership positions requiring effective support - a consistent top performer who is resourceful and dependable. I am an exceptional communicator with outstanding problem solving abilities, with proven interpersonal, communications and multi-tasking skills. I am also an adaptable team player recognized for willingness to learn and share newly acquired skills. Summary of Qualifications Experience Escuela Latina Americana De Medicina Miranda, Venezuela Class Representative (Vocero) Medical Assistant Division of Arts, Science and General Studies Morne Fortune, Castries Group Leader – Communication Studies and Chemistry 2012 – Present Coordinated (to completion), all phases of the administration of projects. Ensured that all aspects of projects were not plagiarized. Ensured that all deadlines were met. Class Monitor- Biology 2010 – 2011 Organized daily and monthly attendance records for students, in coordination with business studies lecturers. Coordinated the distribution and collection of assignments/ projects in the absence of the lecturers. St. Mary’s College 2009 -2010 Vigie, Castries Prefect Organized daily and monthly attendance records for students in coordination with homeroom teachers. Ensured that students adhered to school dress codes, and rules and regulations. Coordinated homeroom class assembly formation ensuring that order was kept biweekly for the school year. Academic Achievements School Merit A Level Grades At Present : GPA 2.59 (Biology: B, Chemistry: C, Communication Studies: A, Mathematics: F) CXC Attainments : 9 Subjects (English: 1, Mathematics: 1(distinction), Spanish: 2, Principles of Business: 2, Physics: 2, Chemistry: 2, Biology: 3, Social Studies: 1, Literature: 1) Achieved award for football (soccer) as captain and most valuable player. (At St. Mary’s College) 1750 score on SAT(American Based) Examination Diploma in language of Spanish at Venezuelan Institute Certificate in language of Spanish at Escuela Latinoamericana de Medicina (Medical School) Pre-medical diploma/certificate at Escuela Latinoamericana de Medicina (ELAM) Organization Skills 2006 - 2008 Peer counseling (St. Mary’s College) Secretary Responsible for taking minutes of meetings. Recording all members’ information on a self-created database. Licensed FIFA Basic Coach Nov 2016 – Present Day ▪ Mon Repos u15 football team ▪ TGM Grassroots Youth ▪ Vieux fort Comprehensive Secondary School Football (Soccer) Teams (Female and Male) Training 2010 Job training with the Ministry of the Public Service at Customs & Excise in Vieux Fort. Helper Assisted with the accounting and filing in the office. Verified and inspected container shipments and other cargo at the wharf. Inspected passenger luggage at the airport. Previous Employment- Caribbean Dispatch Services Ltd Passenger Service Agent (PSA) Responsible for check-in, booking, and ticketing of passengers at the ticket counter Boarding customers, ensuring all passengers meet requirements to leave the country on the respective scheduled flight Meeting flights, welcoming customers and seeing over various operations while the flight is on the ground (fueling, cleaning, providing potable water, etc.) February 2017 – March 2017 Ark Teleservices Ltd. Customer Service Representative (Sales) ● Responsible for the renewal of subscriptions and new sales of trade magazines to businesses, and other citizens of the US. ● Responsible for the invitation of highly influential entrepreneurs to seminars on behalf of the hosting firms via demos. May 2017-August 2017 Windward and Leeward Brewery Ltd. Logistics Assistant ● Responsible for sorting reports of empty bottle returns. ● Responsible for Order Fulfilments from distributors across the country. ● Responsible for Entrance Control of Foreign Drinks and Packaging material in collaboration with the quality assurance laboratory. ● Responsible for calculation and distribution of daily stock inventory. October 2017-January 2018 Blue Waters St. Lucia Ltd Quality Assurance Technician ● Responsible for ensuring that Raw Water is treated to maintain required Treated Water specifications and filters are backwashed and sanitized/changed as required. ● Responsible for ensuring that relevant instruments are calibrated and adjusted accordingly and that in-process quality analyses are performed as required. ● Responsible for ensuring that finished product is bottled at the required specification and assisting with training of bottling and new quality staff. ● Responsible for ensuring that Date Codes are set with the required dates and that all packaging quality analyses are performed as required. ● Responsible for ensuring that all laboratory agents are prepared as required and that an adequate stock is maintained. ● Responsible for ensuring that microbiological analyses are performed and that necessary sanitations are performed and recorded. ● Responsible for assisting other lab technicians with quality analyses and troubleshooting and ensuring that company assets are used in accordance with company guidelines in the process. ● Responsible for ensuring that the facility is maintained in a clean and sanitary condition according to GMP (Goods Manufacturing Practices) guidelines. February 2018 - June 2018 Britton’s Hill Semi-Professional Football (Soccer) Club - Barbados Central Midfielder ● This was an opportunity for me to play the sport that I love at a semi-professional level, in the Caribbean region. Unfortunately, this dream ended in June 2018 due to injury. ● At this club I played as central midfielder, the link between attack and defense to construct plays and retain the ball. July 2018 - September 2021 Ojolabs Senior Supervisor ● Responsible for assisting the Sales Director in leading, directing and motivating the CER team in order to achieve the overall performance and objectives of the company, in order to scale the business accordingly. ● Responsible for conducting meetings to update Customer Engagement Representatives on urgent company updates and any other relevant information. ● Responsible for conducting meetings with, and providing excellent customer service to the company’s potential clients and business partners in a friendly and professional manner. ● Responsible for implementing processes to actively monitor CER calls to assess call process and adherence to scripting, and ensuring that supervisors are monitoring this. ● Responsible for developing and implementing motivational activities and incentives for CERs in an effort to drive performance and achieve desirable outcomes with regards to OKRs. ● Responsible for effectively managing downtime by strategically planning training activities for continuous team growth and development. (I only did this for the first 6 months as eventually there was no more downtime due to the increase in lead sources). ● I am also required to attend different training sessions per company’s requirements to improve my own knowledge and performance level as a senior manager. ● Responsible for ensuring that supervisors are holding CERs accountable when company procedures are not being followed. ● Responsible for tracking the entire weekend Sales department statistics, performance and Minimum Performance Standard to ensure that we are meeting quarterly, monthly and annual goals. ● Responsible for obtaining QA for the quality department and providing specific coaching to CERs on failed referral calls. ● Responsible for conducting evaluations for employees on all teams in the weekend Sales department before probation ends. ● Responsible for analyzing data on past performance to project future performance. Also required to measure performance with key metrics such as call abandonment, dials, talk time, dispositions etc. ● Keep track of bus schedules for CERs and update when necessary. (This began to fluctuate when we initially sent everyone to work from home in March 2020, and had periods where we had new hires, and kept them in the office for development.) ● Responsible for answering specific questions from staff surrounding new rollouts and updates. ● Responsible for setting sales goals and developing strategies to ensure they are met. ● Responsible for keeping management informed on issues and problems as they arise, and maintaining a direct contact with the Human Resource department. ● Responsible for managing employees’ timecards so that they ALWAYS get paid accurately, and on time. November 2021 - April 2022 HomeLight Director, Sales ● Responsible for conducting weekly meetings to update Client Advocates on urgent company updates and any other relevant information. ● Responsible for conducting meetings with, and providing excellent customer service to the company’s potential clients and business partners in a friendly and professional manner. ● Responsible for implementing processes to actively monitor Client Advocate calls to assess call process and adherence to scripting, and ensuring that team leads were monitoring this. ● Responsible for developing and implementing motivational activities and incentives for Client Advocates in an effort to drive performance and achieve desirable outcomes with regards to OKRs. ● Responsible for effectively managing downtime by strategically planning training activities for continuous team growth and development. ● Responsible for ensuring that team leads were holding Client Advocates accountable when company procedures were not being followed. ● Responsible for tracking the entire Sales department statistics, performance and Minimum Performance Standard to ensure that we are meeting quarterly, monthly and annual goals. ● Responsible for conducting evaluations for employees on all teams in the Sales department. ● Responsible for analyzing data on past performance to project future performance. Also required to measure performance with key metrics such as call abandonment, dials, talk time, dispositions etc. ● Keep track of bus schedules for employees and update when necessary. ● Responsible for answering specific questions from staff surrounding new rollouts and updates. ● Responsible for setting sales goals and developing strategies to ensure they are met. ● Responsible for keeping the HomeLight leadership team informed on issues and problems as they arise, and maintaining a direct contact with the Human Resource department. ● Responsible for managing employees’ timecards so that they ALWAYS get paid accurately, and on time. May 2022 - Present Day Rent Application Sales Team Lead ● Responsible for tracking the entire Sales department statistics, performance and Minimum Performance Standard to ensure that we are meeting quarterly, monthly and annual goals. ● Responsible for conducting evaluations quarterly for employees in the Sales department and calculating their commission. ● Responsible for analyzing data on past performance to project future performance. Also required to measure performance with key metrics such as call abandonment, dials, call outcomes etc. ● Responsible for answering specific questions from staff surrounding new rollouts and updates. ● Responsible for setting sales goals and developing strategies to ensure they are met. ● Responsible for hiring and employee retention. ● Responsible for training and onboarding new hires ● Responsible for registering clients with the tenant screening platform, and educating them so that they can use it for their rental applications. Extra-Curricular Activities Football Team: TGM Level: Amateur Location: Castries Rank in team: Captain Team position: Centre attacking midfield(CAM) Duration of membership: January 2017-Present (I transferred to Britton’s Hill FC in 2018 as previously mentioned) ▪ Team: Mon Repos Senior District Team ▪ Level: National ▪ Location: Mon Repos ▪ Rank in Team: Captain ▪ Team Position: Centre Defensive Midfielder(CDM) ▪ Duration of Membership: July 2014 – Present Day Track And Field Mainly for recreation despite being an athlete at St. Mary’s College. Voluntary Work ▪ Coaching young footballers at Vieux Fort Comprehensive Secondary School. (Women’s Team/Men’s u15/Men’s u19) ▪ Coaching Mon Repos u15 Football Team (Men’s) ▪ Assist in teaching of MATHEMATICS in the National Enrichment Learning Unit (NELU) Program. ▪ Trusted Advisor & Cashier for DDB Entertainment Crew.