Jeizzle Pajiji

JEIZZLE PAJIJI TECHNICAL SUPPORT SPECIALIST CUSTOMER SERVICE REPRESENTATIVE Hi! I’m Jeizzle, a dedicated and results-driven professional with over 7 years of experience in customer service, technical support, and administrative assistance across telecommunications, airline, and BPO industries. Skilled in troubleshooting technical issues, resolving billing concerns, and managing escalations to ensure excellent customer satisfaction. Experienced in providing multi-channel support through inbound calls, email, and chat. I have proven ability to manage communications, resolve client issues, and handle CRM systems with accuracy. Recognized for strong problem-solving abilities, attention to detail, and the ability to deliver efficient solutions in fast-paced environments. I bring fresh energy, a strong work ethic, and a commitment to results. I’m ready to make an impact for your business. EXPERIENCE Technical Support Specialist/ Customer Service Representative Sutherland Global Services (AT&T, DirecTV Stream) September 2022- June 20, 2025 Deliver exceptional customer service throughout the entire customer journey—from initial product inquiries to billing support and resolution of escalated concerns. Drive sales by effectively closing transactions and providing thorough after-sales support to ensure customer satisfaction and loyalty. Assist customers with service activation and offer prompt, knowledgeable solutions to a variety of technical issues to enhance the overall customer experience. Sales and Customer Service Representative IBEX ( AT&T, DirecTV) March 2021- August 2022 Handle incoming calls and assist customers with billing inquiries and product information in a courteous and efficient manner. Close sales by identifying customer needs and offering suitable products or services. Provide consistent after-sales support to ensure customer satisfaction and long-term retention. Customer Service Representative | Social Media Support Teleperformance (Vodafone NZ, Frontier Airlines US) March 2018- March 2021 Deliver excellent customer service by addressing product inquiries, resolving billing concerns, and managing escalations effectively. Respond to customer inquiries and concerns through social media platforms via chat, ensuring timely and professional communication. Handle escalated issues and provide thorough, well-crafted responses to customers via email to resolve concerns and maintain satisfaction. EDUCATION University of Southern Mindanao - Kabacan Kabacan, Cotabato Philippines, 8007 Business Administration Major in Marketing Mangement- CORE COMPETENCIES Customer Service & Technical Support Troubleshooting & Problem Resolution CRM Systems (Salesforce, HubSpot, Oracle, GoHighLevel) Multi-Channel Communication (Phone, Chat, Email, Social Media) Billing & Account Support Escalation & Conflict Management Data Entry & Documentation Administrative & Workflow Management Productivity Tools (Microsoft Office, Google Workspace) Project Management Tools (Notion, Apollo AI) SKILLS Technical troubleshooting (hardware, software, network issues) Multi-channel support: phone, chat, email, and social media CRM systems: Salesforce, HubSpot, Oracle, GoHighLevel Productivity tools: Microsoft Office, Google Workspace Ticketing and helpdesk systems Remote desktop assistance and diagnostics Documentation, reporting, and case management Strong communication, problem-solving, and conflict resolution TOOLS I’M FAMILIAR CANVA SALESFORCE 360 CALENDLY MICROSOFT OFFICE GOHIGHLEVEL APOLLO AI GOOGLE SUITES NOTION