Jeimy Paola Mesa Gomez

Jeimy Paola Mesa Gómez Client Data Solutions - Data Analyst Laboral Experience Data Solutions with experience and a demonstrated history of working in the outsourcing/offshoring industry. With knowledge in test automation, management, test execution, Quality assurance and Assistants. Experience working in Content Moderation Campaigns. Responsible for the implementation, development, analysis and correction of the tools and documents that are being handled in the campaign with Six Sigma and DMAIC processes, in addition to the management of teams direct communication with clients. Skills Excel management. (80%) SQL. (50%) Zendesk (70%) Google Sheets (100%) Six Sigma (60%) DMAIC (70%) SAP (30%) Advanced English. (80%) Intermediate Portuguese. (60%) Management of office tools. (80%) Management and training of personnel. Great communications skills and data analysis. Contact Information C.C..: 1'- Cra 111c # 86A 68 - Bogotá, Colombia--https://www.linkedin.com/in/jeimymesam anager/ LEAN SOLUTIONS GROUP Client Data Solutions - Data Analyst | December 2023 Current In charge of creation and implementation of automated reports and files that help to optimize and decrease time under the tasks of the company and clients. Improving process through Data Analysis, minimazing the use of different files and ensuring results are accurate. TELEPERFORMANCE S.A.S. Bilingual PBE (Quality Manager) | March 2023 - December 2023 Specialized in creation and implementation of structured processes that help to ensure and comply all client requests. Development of the team through 1*1 sessions, weekly workshops and delegation of different tasks to the team to keep the development and improvement. Direct communication with client permanently and socialization of the weekly, monthly and Quarterly results of the metrics and different KPIS, focusing in the most important for them and creating different actions that can maintin the good results. TELEPERFORMANCE S.A.S. Bilingual PBE (Quality Lead) | August 2021 - February 2023 Responsible for the internal and external calibration process (client). Preparation of reports using Six Sigma processes, updating metrics and creating tables. Analysis and results of client and internal audits. Implementation of projects and processes from scratch for campaigns. TELEPERFORMANCE S.A.S. Bilingual QA Analyst | April 2019 - August 2021 Responsible for the process of audits, calibrations, feedback, coaching and updates that are presented on the line. Preparation of reports, metrics and creation of graphs. POC specialized in the area of ​customer support. Strong in the implementation of the entire quality area in a new content moderation campaign, implementation of automated processes and POC during the implementation of QA area in different countries. TELEPERFORMANCE S.A.S. CSR - Customer Service Representative | May 2017 April 2019 In charge of receiving calls from users in customer support, resolving problems both by telephone and through chat and tickets. Academic Background INSTITUTO COLOMBIANO DE APRENDIZAJE (INCAP) Labor technician by competency in Restaurant Administration and Cooking Graduated in July 2020 SERVICIO NACIONAL DE APRENDIZAJE (SENA) Kitchen Technician Graduated in April 2016 COLEGIO VILLA AMALIA I.E.D. Academic Bachelor degree with emphasis in Business Management Graduated in December 2014 Complementary education POLITECNICO DE COLOMBIA - Virtual Complementary Certificate in Instagram for Brand Development. February 2024 - March 2024 SERVICIO NACIONAL DE APRENDIZAJE (SENA) - Virtual Complementary Certificate in the Development of Digital Skills for Information Management. May 2021 - June 2021 SERVICIO NACIONAL DE APRENDIZAJE (SENA) - Virtual Complementary Certificate in Application of Software Quality in the Development Process March 2021 - April 2021. SERVICIO NACIONAL DE APRENDIZAJE (SENA) - Virtual Complementary Certificate in Occupational Health and Safety Management System (SG-SST). February 2021 - March 2021. INSTITUTO COLOMBIANO DE APRENDIZAJE (INCAP) Professional Certificate Labor Projection Seminar. March 2020 - April 2020. SERVICIO NACIONAL DE APRENDIZAJE (SENA) - Virtual Complementary Certificate in using Microsoft Office tools. May 2014 Laboral references Nery Kirkilands Teléfono: - William Santiago Moreno Saiz Teléfono:- Personal references Yeremy Yahir González Silva Teléfono:- Correo electrónico:- Ricardo Andrés Alape Prieto Teléfono:- Correo electrónico:-