Jehno Jorolan

JEHNO JOROLAN CUSTOMER SERVICE AND ADMINISTRATIVE SUPPORT SPECIALIST EMPLOYMENT HISTORY PROFESSIONAL SUMMARY With a wealth of experience in both office and remote environments, I am a highly dedicated and skilled professional with a strong track record in customer service and administrative roles. My diverse skill set includes expertise in data entry, problemsolving, and effective communication, along with a positive work ethic and meticulous attention to detail. I am eager to join a dynamic and forwardthinking company where I can bring my passion for customer satisfaction and continued professional growth. KEY STRENGTHS Customer Service Expertise Strong Data Entry and Administrative Skills Proven Problem-solving Ability Attention to Detail with Accurate Record-keeping Adept at Multitasking and Task Prioritization Positive Work-ethic and Professionalism Excellent Verbal and Written Communication Tech-savvy with experience in various tools and software TOOLS/SOFTWARES Comprehensive Knowledge of Trello, ClickUp, Asana, Slack, Skype, Zendesk, Intercom, Reamaze, Amazon Seller Central, Walmart Seller Central, Shopify, Microsoft Office, and Google Suite Basic Skills in Photoshop and Canva Familiarity with Google Sheet Formulas. PERSONAL & CONTACT INFORMATION Phone: - Email:-LinkedIn: https://www.linkedin.com/in/jehnojoro lan-/ EDUCATION BACHELOR OF SECONDARY EDUCATION - MAJOR IN ENGLISH Diaz College (Class of 2020) CUSTOMER SUPPORT REPRESENTATIVE Tube Sift LLC (Mar 2020 - December 2022) Provided customer support via email and chat for a client's digital marketing and software services Resolved customer issues, managing customer complaints, and contributing to support documentation Demonstrated excellent communication and multitasking skills to handle customer inquiries efficiently VIRTUAL ASSISTANT JLS Trading Co. (Apr 2021- May 2022) Performed data entry, report/inventory management, customer service, and general administrative tasks for an e-commerce business Facilitated smooth day-to-day operations with attention to detail and problem-solving skills Displayed a positive work-ethic and tech-savvy abilities in utilizing tools such as Google Sheets, AZ Seller Central, Shopify, etc. OPERATIONS ASSISTANT GroupRaise.com Inc. (Oct 2019 - Apr 2021) Supported Enterprise Account Executive by managing email campaigns, data entry, and preparing reports for enterprise partners Utilized organizational and prioritization skills to successfully complete ad-hoc tasks and collate special reports Maintained strong communication skills through email and utilized Google Suite tools such as Gmail, Docs, and Sheets APPOINTMENT SETTER Brightdrop Virtual Assistants (Dec 2017 - May 2018) Scheduled car service appointments for auto dealerships in the US through inbound calls Demonstrated strong verbal communication skills and the ability to handle multiple tasks simultaneously VIRTUAL ASSISTANT VirtuallyinCredible (Feb 2017 - Nov 2017) Processed rental applications for property management companies in the US, using email platforms and a softphone Analyzed credit reports and copy-pasting into Google Sheets for client review Exhibited excellent written communication skills and attention to detail in communicating with applicants, landlords, and clients CUSTOMER SERVICE REPRESENTATIVE Qualfon Philippines Inc. (May 2013 - Jun 2015) Handled escalated inbound calls from customers requiring technical and billing resolution Delivered excellent customer service and conflict resolution skills to address customer concerns in a professional and empathetic manner Demonstrated strong verbal communication and problem-solving abilities in a fast-paced customer service environment. TELEMARKETING SUPERVISOR BMDS Outsourcing Phils. Inc. (Jan 2016 - May 2016) Led a team of 10 agents in cold calling for various sales campaigns, offering products and services Provided coaching, feedback, and end-of-day reports to support team members in achieving targets Demonstrated strong leadership and communication skills in a fastpaced telemarketing environment