Jehan Miskin

TUAN JEHAN MISKIN Banking Professional |Branch Operations I Expertise in Risk Management and Compliance Dynamic and results-oriented retail banking professional with over 12 years of expertise in branch operations, regulatory compliance, and client relationship management. Proven ability to drive business growth, optimize operational processes, and ensure adherence to banking regulations. CONTACT INFORMATION Mobile* Email - - - - LinkedIn - linkedin.com/in/jehanmiskin Location - Wattala, Sri Lanka (Open for Relocation) *Available in Whatsapp & Botim as well EDUCATION • Master of Business Administration University of Suffolk – UK (2024) • Post Graduate Diploma in Business Management London School of Commerce (2022) PROFFESSIONAL EXPERIANCE National Development Bank – Assistant Branch Manager July 2024 – Present • Lead daily branch operations, ensuring compliance with CBSL regulations and security protocols. • Streamlined processes, reducing customer wait times and increasing efficiency. • Supervised and trained staff in compliance, risk management, and customer service. • Relationship Management and achieving sales targets through effective cross-selling of banking products. • Implemented risk mitigation strategies, reducing operational losses. • Developed strong relationships with HNWIs and corporate clients, securing significant deposits and loans. • Managed branch cost control and executed revenue growth strategies. • Identify opportunities that enhance productivity, accuracy, and other benefits without compromising on risk • Diploma in Credit Management Sri Lanka Institute of Credit Management National Development Bank – Executive/Cash Officer (SLICM) – (2022) October 2023 to June 2024 • Finalizing operations plan and assist Branch Manager to execution of the business plan •Monitoring & handling daily branch operations Account openings & Authorizations/handling branch security stocks/handling safety lockers etc. as per the CBSL and Bank policies and procedures. • Checking accuracy and completeness of all customer requests related to cash, cheques and other requests • Ensuring safe keeping of all data and documents as per the Bank policy • Certificate in Banking and Finance Institute of Bankers of Sri Lanka (IBSL)(2015) • Diploma in Information Technology ESOFT (2012) • G.C.E Advanced Level Zahira College – Colombo (2011) National Development Bank – Junior Executive/Cash Officer CORE COMPETENCIES • Financial Transactions Management • Regulatory Compliance & Audit • Operational Efficiency & Process Improvement • Team Leadership & Training • Risk Mitigation Strategies • Customer Relationship Management 1|Page June 2023 to September 2023 • Understanding the strategy of the branch, business & operational plans for the branch to achieve targets of business lines • Finalizing operations plan and assist Branch Manager to execution of the business plan • Ensuring pleasant ambience in the branch & ATM to ensure customer convenience • Ensure customer centricity and policy adherence to all internal and CBSL compliance and regulations • Ensure all customer transactions are completed as per policy, guidelines National Development Bank – Senior Banking Associate LANGUAGES ENGLISH SINHALA TAMIL : Very Good : Very Good : Fair OTHER QUALIFICATIONS / CAREER DEVELOPMENT •Successfully completed a three month full time course of study in English Communication Skills – (Preliminary Certificate) at Worldwide Educational Institute, Wattala. •Proficient in Microsoft Applications such as MS Excel, MS word, and MS Power Point. •Successfully completed the Branch Operations Certification conducted by Nations Trust Bank Learning and Development. •SLBA e-learning course in the framework of the Sustainable Banking Initiative. •Successfully completed the online course in ‘’The Fundamentals of Digital Marketing’’ by Google Digital Garage REFERENCES Available upon request. Aug 2021 to May 2023 • Checking accuracy and completeness of all customer requests related to cash, cheques and other requests • Ensuring safe keeping of all data and documents as per the Bank policy • Mine existing customers for business • Generate leads for products and services • Ensuring safe keeping of all data and documents as per the Bank policy • Mine existing customers for business •Ensuring and adhering to all internal and CBSL compliance and regulations Nations Trust Bank - Senior Banking Assistant - Branch Operations Jan 2017 – Jul 2021 • Collaborated closely with the Branch Manager to optimize day-to-day operations, resulting in a 20% reduction in operational costs and improvement in efficiency across key functions. • Served as the primary point of contact for customer inquiries and issues, consistently delivering exceptional customer service that led to increase in customer retention and rise in new account openings. • Ensured all operations adhered to regulatory standards, including CBSL guidelines, minimizing operational risks and ensuring a smooth audit process. Nations Trust Bank - Trainee Banking Assistant / Banking Assistant Feb 2013 – Dec 2016 • Acted as the frontline ambassador for the branch, processing Fixed Deposit renewals, account openings, and daily cash transactions, improving customer satisfaction and customer experience. • Maintained strict compliance with regulatory requirements and internal policies, reducing operational risks by and ensuring a smooth transition during audits. HSBC Data Processing Lanka PVT Ltd - Fund Administrator (HSBC Securities and Services) Mar 2012 – Jan 2013 • Managed large-scale fund administration, including mutual funds, ensuring accurate and timely reconciliations for corporate clients. Improved reconciliation accuracy through process enhancements. • Performed data entry and journal postings for significant fund transactions, adhering to regulatory standards and internal controls, ensuring reduction in data entry errors. I hereby believe and confirm that the information supplied above by me is true and accurate to the best of my knowledge and information. I am also aware that in the event of my information supplied being found incorrect prior to my employment, my application is liable to be rejected and if so found while in employment, I am liable to be summarily dismissed. T Jehan Miskin Signature 2|Page