Jehan Grace J. Naquita

Jehan Grace Naquita CUSTOMER SERVICE SUPPORT, VIRTUAL ASSISTANT I’m confident in my ability to make anything I put my mind to success. I work quickly, positively, and efficiently because I love what I do. I’m extremely motivated and a great manager of time. I learn swiftly and I have a strong analytical skills. Ideology Customer is a king of every business". I treat customers as kings, because they are the nerves that keep business profitable Interest Education Technological University of the Philippines Bachelor of Science in Industrial Education 2012 2 Work Experienc e Teacher’s Assistant June 2012 – June 2014 St. Joseph College of Novaliches ESL Online Teacher Acadsoc 2019 - present Convergys (BPO) US Account Sales Executive / Customer Service Associate- Guthy Renker VXI Global (BPO) US Account Technical Support Associate for Consumer- AT&T Teleperformance Phil. (BPO) Australian Account Technical Support Associate for Small Business- Telstra NBN Small Business 3 Personal skills and competences • Team player and image builder • Excellent interpersonal and communication skills • Proficiency in English • Computing skills: Microsoft Word and Internet explorer • Highly motivated and passionate about goal achievement • Quality conscious • Ability to work under pressure • Ability to work with little or no supervision • Good Analytical skills and ability to solve problems • Creative, enthusiastic and ethical 4 Virtual Assistant Skills • Flexible and Administrative Skills • Data Entry and Product Listing • Advertising, Sales and Marketing • Internet Research • Expertise in Google products, Microsoft offices and other Virtual Assistant software tools Customer Service Skills • Clear Phone, Email and Live Chat Communication • Situation Evaluation and Attentiveness • Empathy Ability • Persuasion Skills • Time Management and Flexibility 5 Character References Reynaldo “Jake” Llanes Jr. Center Manager (TELEPERFORMANCE) +63 - Margaret Valdez Jose Virtual Project Manager +63 - 6 Desktop Specifications 7