Jefril M. Balungag

• Active listening: The ability to listen attentively to customers and understand their needs. This includes being able to ask clarifying questions, paraphrase what the customer has said, and avoid interrupting.
• Empathy: The ability to understand and appreciate the customer's point of view. This means being able to put yourself in the customer's shoes and see things from their perspective.
• Problem-solving: The ability to identify and resolve customer problems in a timely and efficient manner. This includes being able to think critically and creatively, and having a strong understanding of the product or service being offered.
• Communication: The ability to communicate effectively with customers, both verbally and in writing. This includes being able to clearly explain complex information, and being able to listen and respond to customer feedback.
• Patience: The ability to remain patient and understanding, even when dealing with difficult customers. This means being able to stay calm under pressure and not taking things personally.
• Flexibility: The ability to adapt to different situations and customer needs. This means being able to think on your feet and be willing to change your approach as needed.
• Teamwork: The ability to work effectively as part of a team to provide excellent customer service. This means being able to collaborate with others, share information, and give and receive feedback.

These are just some of the most important experience skills for customer service. Other important skills include:

• Product knowledge: The ability to answer customer questions about the product or service being offered.
• Interpersonal skills: The ability to build rapport with customers and create a positive customer experience.
• Stress management: The ability to handle stress and remain calm under pressure.
• Problem-solving: The ability to identify and resolve customer problems in a timely and efficient manner.
• Organizational skills: The ability to manage multiple tasks and stay on top of deadlines.

If you are looking for a job in customer service, it is important to highlight these skills in your resume and cover letter. You can also demonstrate these skills during your interview by providing specific examples of how you have used them in the past.

I hope this helps!