Jeffry Navarro

 Objective My focus is to be able to deliver great service through knowledge and advocacy and to be an instrument to the company's success. I want to contribute to the growth of the company through honest work, good performance, and dedication. You can be confident that all work I complete for your company will not only meet but exceed your standards. Skills I am committed to meeting deadlines and taking responsibility for the quality of my performance. Strong analytical and problem-solving abilities. Excellent in providing great Customer Service experience. Organized, self-motivated, and has the ability to perform well with minimal supervision in a fast paced and target driven environment. Proactive, quick learner and very enthusiastic. Determined, focused, openminded, positive, decisive. Jeffry Humberto Navarro Ortega ID:-N | San Marcos, Carazo, Nicaragua. Experience Automotive Appointment Setter (AUTO GIANTS) Nov-2022 / May-2023 Schedule appointments between the prospective client and a Sales Representative Keep a detailed log of calls, including those which were not answered Attempt to contact prospective clients who you have been unable to contact Built customer loyalty by placing follow ups calls Called no shows and cancellations to reschedule Scheduled and confirmed appointments Qualified customer interest level by building trust through conversation and utilizing provided scripts Overcame objection with persuasive approach, highlights Benefits and deflecting concerns Law Offices of Jacob O. Partiyeli Feb-2022 / Sept-2022 I have previous work-related experience as an appointment setter for a law firm, which allowed me to build strong communication skills, learn how to deal with a wide range of people in various work-related situations. Greeted clients and answered phone in friendly, professional manner Perform responsibilities of answering calls, distributing messages to the lawyers and responding to client queries. Perform responsibilities of scheduling and confirming appointments with clients Determined nature of calls and directed caller to the appropriate attorney or paralegal Drafted detailed messages from callers. Drafted detailed messages from callers. Technical Support Specialist at Concentrix Managua, Nov-2018 / Dic-2021 (Microsoft) Discussing billing issues with the customer and offering possible solutions. Investigated into fraud claims by performing relevant research of accounts and timelines manner. Collected information to assist in performing detailed research to determine if fraud claim is valid. Advise and assist customers to resolve the technical and non-technical situations raised/ encountered by them, regarding the products and services. Full trained in customer care, email etiquette and product. Education Cash and customer service - Technical Course (FUDESCOM) English Course: XV Levels - Ave Maria Language Institute - San Marcos, Carazo High Education: Business Administration 2010INTAE – Diriamba authorized by UNAN (3 months duration) Bachelor degree: TEFL (Teaching English as a Foreign Language- Universidad Centro Americana High School Education: Institute Juan XXII - San Marcos, Carazo. Email:- Cellphone Number:-