Jeffrey Scott Thompson

Jeffrey Scott Thompson 174 Palma Noce, San Antonio, TX-| - Jeffrey Scott Thompson 174 Palma Noce, San Antonio, TX-| - Professional Summary Experienced and customer-focused professional with over 15 years of success in customer service, sales, and remote support roles. Skilled in managing client relationships, resolving escalated issues, and delivering high-quality service in fast-paced environments. Proven ability to lead teams, train staff, and drive customer satisfaction and retention. Seeking a remote position in customer service, sales, or support where communication and problem-solving skills are key to success. Professional Experience Lead Sales Agent & Client Support Serenity Clean - Remote | Oct 2024 - Present - Serve as lead sales agent managing inbound and outbound customer interactions. - Assist Area Managers in handling escalations and client concerns to ensure high satisfaction. - Maintain accurate records of sales and client feedback using CRM tools. Owner/Operator - Private English Instruction Self-Employed - Remote | 2021 - 2024 - Delivered one-on-one English lessons to students of all ages globally. - Handled all sales, scheduling, and client communications independently. - Maintained high client retention through personalized service and relationship management. Online ESL Teacher Dada ABC & 51Talk - Remote | 2015 - 2021 - Taught English to Chinese students (ages 4-18), using online platforms. - Promoted to Senior Teacher B at 51Talk for consistent high performance and student reviews. - Built strong rapport with students and parents, driving repeat business. Freelance Remote Assistant & Telemarketer CruiseLabe Inc. - Remote | 2010 - 2015 - Led a small virtual team, managing data entry, telemarketing, web content updates, and client research. - Supported multiple digital marketing efforts and CRM record maintenance. - Delivered excellent virtual customer service and campaign performance reports. Customer Service & Sales Representative Home-Based Call Center (Multiple Clients) - Remote | 2009 - 2010 - Conducted inbound/outbound calls to US/Canadian clients regarding insurance, loans, and personal services. - Provided personalized assistance, resolved issues, and met sales targets. - Served as an online trainer for AT&T and Newline Equity campaigns. Information Assistant & Supervisor Loyola University Museum of Art - Chicago, IL | 2007 - 2009 - Delivered front-desk and visitor assistance, answered calls, and provided exhibit information. - Trained and supervised student workers, managed museum opening/closing, and performed safety patrols. - Played a key role in enhancing the guest experience. Additional Experience: - Customer Service Representative - Sprint Rebate Center, Mankato, MN -) - Office Manager - Clean Country, Ottumwa, IA -) - Bartender / Wait Staff - Aramark, Minneapolis, MN -) - Machine Operator / Maintenance - American Laminating, Minneapolis, MN -) Education & Certifications Bachelor of Fine Arts Al Collins School of Fine Arts, Phoenix, AZ | 1997 - 2001 - Internship: Photography Certifications - TEFL 150-Hour Master Course - IELTS Online Teaching Certification - Cert. #GLT- Skills - Customer Relationship Management (CRM) - Conflict Resolution & Escalation Handling - Remote Communication Tools (Zoom, Slack, Teams) - Inbound/Outbound Sales & Support - Virtual Training & Coaching - Multitasking & Time Management - Bilingual Instruction (ESL/TEFL) Interests Cooking | Painting | Community Service | Computer Troubleshooting References Available upon request.