Jeffrey Ricafort

CAREER HISTORY Sales Associate TATA Consultacy Services (2019 - Present) - Making outbound calls and discuss offer available for credit card customers - Providing quality presentation in accordance with policy and procedures. With a high customer service attitude - Contacted customers via telephone and email and used scripted sales dialog as a persuasive technique. JEFFREY RICAFORT MORE ABOUT ME Customer Service professional with a history of exceeding customer expectations. Able to stay calm and composed in stressful situations. Provided knowledge and effective communication to increase customer satisfactions. SKILLS - Client-focused Social Media Ads MS office proficient Quick learner Good communication skills Customer Service Expert IQOR PHIL. -) - Resolved and de-escalated customer complaints by solving issues quickly, achieving a high level of customer satisfaction. - Communicated effectively to appease angry customers by suggesting the best ways to resolve service and billing issues. - Managing incoming calls and customer service inquiries.• Identifying and assessing customers’ need to achieve satisfaction. Follow Communication procedures, guidelines and policies Customer Service Expert/Subject Matter Expert C3 Everise - - Resolved and de-escalated customer complaints by solving issues quickly, achieving a high level of customer satisfaction. - Communicated effectively to appease angry customers by suggesting the best ways to resolve service and billing issues. - Managing incoming calls and customer service inquiries.• Identifying and assessing customers’ need to achieve satisfaction. Follow Communication procedures, guidelines and policies - Taking escalation call on specific team assigned to me also Enhance team’s accomplishments and competence by planning delivery of solutions. ACADEMIC BACKGROUND Taguig City University BS in Business Management major in Marketing -) CONTACT INFORMATION Email:-Skype: Jeff Ricafort Whatsapp: Eijaey Blk62 Lot1, Southville 3A, San Pedro, Laguna, Philippines 4023 - Member of Marketing Club - Member and Volunteer, Marketing ads Society INTERESTS AND HOBBIES I am interested in developing my Photo and Video Editing skills. I also love travel, trekking, biking and photography.