Jeffrey Reyes Gomez

Jeffrey Reyes Ecommerce Virtual Assistant | Customer Service | Customer support Número de teléfono: +1 - Dirección de e-mail:-Perfil Marketing graduate with more than 5 years of experience in project development in the call center and customer service industry, plus 3 years of experience in sales. Formación 02/2010 – 08/2014 Marketing Degree 02/2012 – 06/2012 Assistant Salesman | Technical Sales 06/2012 – 08/2012 Technical Sales | External Seller O&M University Infotep Infotep Experiencia laboral 11/2024 Turks and Caicos Villa Host 01/2014 – 05/2020 Dominican Republic Claims Resoltion Specialist 01/2020 – 01/2024 Santiago de los Caballeros , República Dominicana Sales development representative Pavillion Management Organized special events and activities tailored to guest preferences, which not only increased engagement but also boosted repeat bookings by 15%, demonstrating the value of personalized service. Provided exceptional guest services by anticipating needs and delivering personalized experiences, which led to a 95% satisfaction rating from guests during my tenure. Coordinated logistics for events and activities, ensuring seamless execution that enriched guest experiences and contributed to a 20% increase in repeat bookings. Developed strong relationships with local vendors and businesses, which helped enhance our service offerings and provided guests with exclusive deals and experiences. Trained new staff on best practices for hospitality and guest engagement, helping to elevate service standards and improve overall teamwork within the villa. Synergies Leadership and Team Management CRM Management Attention to Detail Effective Communication Customer Orientation and Personalized Service Resource Management and Budgeting Technology Management Domotic and Digital Tools Agusteam Auto Import objection handling time management Experiencia laboral sales closing prospecting techniques teamwork Habilidades – IDIOMAS Español (ejemplo) NATIVO Servicio al cliente por correo electronico y chat: Gorgias LIMITADO Gestion de agenda: Google Calendar| Calendly PROFESIONAL Certificados Inglés (ejemplo) PROFESIONAL Order Fullfilment: Shopify | Etsy PROFESIONAL Comunication: Slack | Teams | Google Workkspace | Zoom | Calendly PROFESIONAL Organizacion de documentos: Notion | Trello PROFESIONAL 07/2024 Fundamentals of Digital Marketing and E-commerce 05/2024 Virtual Assistant Workshop 08/2024 Remote Work Expert | Freelance Mastery Tools Coursera Giulia Chilin Jesus Hernandez Notion Trello Airtable Shopify Etsy Google Workspace Gorgias