CONTACT ME AT
4282 Guyabano Ext. Napico,
Manggahan, Pasig City
1611-
JEFFREY POLLERO
IT QA MANAGER
-
PERSONAL PROFILE
I'm a skilled Test Engineer Specialist with experience of
more than 9 years and excel to test management, test
planning, test execution for different types of testing and
stages, defect management and to organizational
continuous improvement, also have experience working in
retail, e-commerce, government, events, telecoms, banking,
education, card systems, and the insurance industry.
SKILLS SUMMARY
Functional Testing
Web Testing
Mobile Testing
Test Management
User Acceptance Testing
Regression Testing
Integration Testing
Smoke Testing
Sanity Testing
API Testing
Automation Testing
Business Analysis
WORK EXPERIENCE
IT QA Manager
Allcard Technologies | Aug 2018 - Present
Establish and maintain the goals, objectives, policies,
procedures, strategies and systems of the QA Team.
Promote and optimize quality achievement and
performance improvement throughout the organization.
Direct QA compliance and ensures that objectives and
targets are achieved.
Track projects and assures that customer needs are met.
Review and analyze corrective actions to quality issues
and determine any areas that may need improvement.
Create and maintain documentations and reports
pertaining to quality management system and QA
administration.
Standardize the development workflow, product
categories, naming in the product development tracking,
naming and content of the development documents.
Promote and optimize Quality achievement and
performance improvement throughout the organization.
Assist the management in aligning quality initiatives for
achieving business objectives.
TOOLS
JIRA
Trello
HP ALM
Postman
Fiddler
Charles Proxy
WORK EXPERIENCE
IT QA Manager
Allcard Technologies | Aug 2018 - Present
Plan, instruct, and promote the process improvement
activities, as well as track and verify the process
improvement effect.
Provide instruction and trainings for project process
definition.
Oversee and evaluate all QA efforts and ensures
resources are available to achieve targets.
Ensure that all QA department employees are trained to
perform their jobs effectively and continually increase
their productivity.
MSSQL
SoapUI
MySQL
Selenium IDE
Katalon
Test Project
Notion
ASANA
Microsoft Office
Lead Software Test Analyst
Bank of the Philippines Island | Dec 2017 - Jun 2018
Manage and Test the web application for credit
assessment application, loan origination and scoring
process for Auto Loan and Business Banking products.
Review design and requirements specifications to
determine testing requirements
Performs and executes test and review procedures to
ensure the quality of the product for delivery
Designs and implements test procedures for testing,
manually and/or using automated tools
Prepares test data, environment and tools
Reviews various development and QA documentations
Creates and executes various test strategies and
activities and analyzes and interprets test results
Organize defect triage with business clients, devs and qa.
Google Sheet
Senior Software Test Analyst
Figma
Adobe XD
Sun Life Financial Philippines | Mar 2017 - Oct 2017
Used Agile Methodology in testing.
Testing of Hong Kong Client Mobile application, used to
view policies, contact details, assets and insurance
services of Sun Life Hong Kong.
Attend and participate in sprint planning.
Prepare Test Data using Oracle SQL developer and
Ingenium.
Create test cases, test conditions and expected results
that adhere to defined standards.
Test the Hong Kong Client Mobile Application using
mobile phones in iOS 9, 10, 11 and Android 5, 6, 7
versions.
Informs test lead of any issues that may affect schedule,
budget or quality of the testing process.
TOOLS
JIRA
Trello
HP ALM
Postman
Fiddler
Charles Proxy
MSSQL
SoapUI
MySQL
Selenium IDE
Katalon
Test Project
Notion
ASANA
WORK EXPERIENCE
Mid Level Software Quality Analyst & Level 1 Support
Macquarie Telecoms| Feb 2014 - Jan 2017
Respond and solve all the incident reports (tickets)
reported by clients company ticketing system which help
Macquarie Telecom achieve a +77 NPS.
Testing of creation of orders, contracts, company and
user profile through company web based system before
going live.
Testing of financial, billing services and data consistency
of a telecom company in Australia.
Creation of users, company and opportunities using
Salesforce.com website.
Used TFS and JIRA for Test management and Bug
Tracking.
Responsible on writing Test Cases and Test Scenarios
based on the specification and execute them by manual
testing.
Recommends program improvements or corrections to
programmers.
Responsible for API testing as a part of integration testing
through SOAP UI, SWAGGER UI and FIDDLER
Responsible for mobile testing for creation and
monitoring of tickets
Used SQL statements to query for data validation and
integrity
Software Quality Assurance Engineer
Accenture Philippines | Nov 2011 - Oct 2014
Microsoft Office
Google Sheet
Figma
Adobe XD
Salesforce
EDUCATION
Bachelor of Science in
Electronics and
Communications Engineering
Testing of creation of orders, contracts, financial and
billing services and warranty for a BestBuy US.
Used Microsoft Test Management and ClearQuest for Test
management and Bug Tracking.
Coordinate the development, update and maintenance of
testing standards, procedure and review criteria. Test
and validate results to ensure they meet entry and exit.
Coordinate and escalate environment issues to Dev App
Team, Infrastructure Team to resolved issues
at the earliest possible time.
Develop and obtain sign – off for test documentation,
including test scenarios, scripts, conditions, data
requirements, and expected results.
Execute test scripts, certify test results, and record
problems and issues in accordance with the problem and
issue management plans.
Maintain testing standards and procedures and work with
the application developer to develop
common test data.
