Jeffrey Mendoza Pecbot

JEFFREY MENDOZA PECBOT Mobile # - Email Address:-Linkedin: www.linkedin.com/in/jeffrey-pecbot-7b944b191 OBJECTIVE To obtain a suitable position where my skills and work experience can be effectively utilized. WORK EXPERIENCE Coordinator Operations, Finance & Student Services Jumeirah - The Emirates Academy of Hospitality Management Dubai UAE September 2018 – October 2019 • • • • • • • • • • • • • • • • • Assists the Finance Manager and the Assistant Finance Manager in maintaining accurate day to day accounting operation Keep financial information strictly confidential in accordance to Jumeirah policies and procedure Preparation of all student accommodation & lodging invoices and invoicing the correct individual Preparation of all events related invoices and invoicing the correct individual or company Prepare month end DTCM reports, Tourism Dirham – daily and monthly, CID reports and DTCM statistics, daily and monthly Prepare and ensure accurate DTCM Carbon Calculator as per DTCM Standards Prepare and ensure accurate and balanced Dubai Municipality fee report against Lodging Room revenue Assist the Finance department to ensure accurate month end procedures and balanced books Assist the Campus and Operations Manager to roll out new policies, procedures and standards throughout the academy Lead the invoicing process for the Academy’s overall operations Actively seek to improve services to all stakeholders to reflect the Academy’s high quality approach Interact professionally with all stakeholders on a daily basis, ensuring highest service levels Keep administration records such as Policies & Procedures folders, and commonly used forms and templates up to date for audit and control purpose Assign and follow up on duties and projects given to colleagues to ensure a continuous workflow and quality control Any other duties/tasks as may reasonably be requested by the management depending on business requirement Handling reservations for Students , External guest and Jumeirah colleagues Providing invoice request for the enrolment team Administrative Assistant / Student Services and Lodging Operations Jumeirah - The Emirates Academy of Hospitality Management Dubai UAE February 2016 – September 2018 • • • • • • • • • • • • • • • • • • • • Provide support and assistance to the Assistant Manager, Operations in the daily operations of the department including the Welcome Centre and Main Reception. Assisting the Assistant Manager of Operations in preparing month end reports, Tourism Dirham report and DTCM statistics report for daily and monthly basis. Provide assistance to the Finance Manager and the Assistant Finance Manager in maintaining accurate day to day accounting operations in the absence of the Finance executive. To carry out cashiering duties for lodging guests and resident students Prepares all student accommodation and lodging invoices and invoicing the correct individual Assist the Operations Manager to roll out new policies & procedures standards throughout the academy. Keep administration records such as Policies & Procedures folders and commonly used forms and templates up to date for audit and control purpose. Issues and assists in the inventory of stationery and accommodation supplies. Registers guests staying at EAHM Lodging, Students and Jumeirah Cross Charges; manage their check in and out Deals with all internal and external customers according to the Jumeirah Hallmarks and Guiding Principles To setup the amenities in the lodging studios for arriving guests & new students, studios are duly checked before guest arrival Ensures that the Reception desk is covered at all times Is fully conversant with the Academy services and facilities and its departments Ensures that enquires/requests are addressed according to the Academy standards. Ensures that the reception desk display of brochures is regularly maintained and business cards left by visitors are passed on to the relevant member of staff or the Marketing Office. Answers and transfers telephone calls in accordance with the Jumeirah Standards. Manages incoming and outgoing mail and courier and distributes accordingly. Conducts spot checks in student accommodation on a weekly basis Raises and follows up on FMS work orders Perform other related duties and special projects as assigned by the Management from time to time. Guest Services Executive / Receptionist / Night Auditor Landmark Grand Hotel Dubai UAE January 2015 – February 2016 • To answer all telephone calls according to Hotel Standards and to ensure that the telephone equipment is in working order. • Ensures that all users are provided with the necessary support during their day to day activities. • Assist guests / users in Internet connections on their personal computers and in all their computer related problems. • Provide help to guests on all TV problems and doubts. • Monitors guest facing and Front of house services such as Wireless Access Points and TV signals • Develops solutions and or workarounds using problem solving techniques in order to restore service as quickly as possible. • Monitors the performance of Networks, Servers, Workstations and peripherals and informs and assist IT of any abnormalities. • Maintains an updated IT knowledge to enable continuous improvement to the services offered to users / guests. • To perform any related duties and special projects, and assist other Front Office and IT areas as requested by the Front Office Manager/ Duty Manager. • To cover the night shift in absence of the Overnight Duty Manager • To balance all day’s and night revenues and to perform night close procedures including Night Audit to ensure that all financial data are prepared for the Finance Department • Assist in generating revenue by using the techniques of up-selling and suggestive selling • To be efficient in assisting guests throughout their stay with any requirements. • To maintain the privacy of all guests by ensuring that their details are disclosed to anybody • To log and keep the immediate Supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance • To inform the guests about the facilities of the property • To oversee Business Centre/ Meeting Rooms in conjunction with GSE • Ensures standards are maintained and defined to others • Communicates knowledge with colleagues within the department to ensure a balanced knowledge base. • To answer general guest inquiries about the Hotel and its facilities and daily events and functions taking place • To take handover from night shift GSE about occupancy levels, VIPs and miscellaneous issues • To take verbal messages for in-house and arriving guests • To record and execute wake up calls according to hotel standards • To be the communication link between guests and to all operating departments through the Service One function. • To receive incoming faxes and arrange to deliver them to the recipients Computer Technician / Shop Owner Mader Computer Rentals Manila Philippines November 2011 - October 2014 • Hardware installation for desktop computers • Installation of Windows client operating systems • Games installation for client computers • Installation and maintenance of antivirus software • Installation and maintenance of network equipment’s including Linksys routers and switches • Repaired and maintenance of desktop computers • Assisted in training employee simple troubleshooting regarding computer software and hardware problems. • Handled the cash register for encoding daily sales • Made sure that the business keeps in touch with the latest games and application to be competitive to others • Responsible on providing standards, policies and procedure in order to maintain the products, equipment and general premises in a clean and orderly manner. Sales Assistant / Customer Care Crew Digiphoto Dubai UAE (JBH, MADINAT, SKI DUBAI, DFC, WILD WADI) Feb 2008 - May 2009 • Managed the business aspects of work like administration, booking work, invoicing and basic accounting. • Seeking out appropriate photographic subjects and opportunities • Handled the cash register for encoding daily store sales • Developed expertise with software to enhance images, change emphasis, crop pictures, move objects etc; • Used an extensive range of technical equipment, including cameras, lenses, lighting and IT software. • Worked with clients to discuss what sort of images they require and how they want to use them. • Worked in different locations, and in different circumstances to get the right image EDUCATION BACHELOR OF SCIENCE IN NURSING (Undergraduate) Emilio Aguinaldo College Manila, Philippines June 2003 - April 2007 PERSONAL DATA Date of Birth Place of Birth Nationality Gender Height Weight Status Health Status Languages Spoken References : : : : : : : : : : May 04, 1986 Manila, Philippines Filipino Male 5’8 170 lbs. Married Excellent English AVAILABLE UPON REQUEST