Jeffrey Martin

I’m a seasoned healthcare operations professional with nearly a decade of experience spanning medical billing, insurance verification, payment posting, and team leadership. My career began in customer service, where I developed a strong foundation in communication, billing clarity, and issue resolution for both SME and consumer accounts. These early roles sharpened my ability to deescalate complex concerns and deliver accurate, empathetic support.

As a Healthcare Associate for DME and HME providers, I deepened my expertise in insurance policies across Medicare, Medicaid, and commercial payers. I handled patient intake, verified coverage, ensured HIPAA compliance, and explained EOBs and claim denials with clarity and care. My attention to detail and billing accuracy helped streamline reimbursement and improve patient satisfaction.

Promoted to Team Lead, I guided performance tracking, coached team members, and enforced operational discipline. I trained new hires, resolved escalated issues, and built strong relationships with clients and internal teams—ensuring consistent, high-quality service delivery.

Currently, as a Medical Billing Analyst for home health agencies, I specialize in NOA and UB04 claim submissions via platforms like WellSky, DataSoftLogic, and Waystar DDE. I proactively manage Medicare timelines, investigate rejections, file appeals through NGSConnex, and process corrections to secure proper reimbursement. I also verify eligibility, resolve overlapping episodes via the Common Working File, and provide clear guidance to agencies through email support.

My work is driven by precision, accountability, and a commitment to improving billing workflows. Whether leading a team or resolving complex claim issues, I bring a blend of technical expertise and human-centered communication to every task.